Taylor Hiers

Oversees the Psychiatry program at Thriveworks that is based out of 20+ states. Taylor took over the psychiatry program in its infancy in late 2019. The program started with a small group of providers and has grown to include nearly 200 psychiatric providers across the nation. She works closely alongside the chief medical officer at Thriveworks, placing a strong focus on the much needed collaborative practices between medication and therapy.

• Identified opportunities to improve business process flows and productivity.
• Increased company growth through collaboration with sales and marketing departments.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Established and directed successful programs focused on the specific collaboration of counseling and psychaitric care.
• Cultivated company-wide culture of innovation and collaboration.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Monitored key business risks and established risk management procedures.

Providing therapy for clients seeking support for issues including depression, anxiety, emotional dysregulation and mood swings, unhealthy relationship patterns, trauma and abuse, ADHD, adjustment disorders and life stressors, and other related mental health issues.

• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.

Responsible for the growth and operations of Northern Virginia, Maryland, & Washington DC corporate locations
-Manage site operations
-Recruitment of new clinicians
-Train new staff
-Provide performance monitoring & coaching to counselors
-Provide support & feedback to counselors
-Assist in local marketing

• Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
• Monitored, analyzed, and corrected staff performance and worked with managers to raise standards of practice.
• Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
• Collaborated with store manager to maintain daily operations.

• Coached team members on productivity strategies to accomplish challenging goals.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Interacted with customers and clients to identify business needs and requirements.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Developed and maintained logistics workflows, procedures and reports.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Devised creative solutions to critical customer and user needs.
• Leveraged project management processes and tools to define and execute projects.
• Identified program obstacles and communicated possible impacts to team.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Maintained records and logs of work performed and materials and equipment used.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Resolved issues among team members to keep employees on task.
• Implemented best practices and safe operating procedures.
• Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
• Provided onsite training to help develop employee skills.
• Oversaw personnel safety and efforts at work site.
• Trained new team members on site policies and procedures.
• Developed and maintained positive relationships with clients and other stakeholders.
• Provided feedback to workers on job performance and safety procedures.
• Oversaw daily operations at site, keeping team production moving at optimal pace.

• LMHP-Resident, QMHP
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Provide care for children ages 5-17 with severe emotional and behavioral problems.
  -Process individual and in a group setting using therapeutic interventions, lead social skills groups, recreation groups, contact groups, & goal setting groups.
  -Model and support children in focusing on treatment goals, positive pro-social peer interactions, and appropriate demonstration of emotions, and mastery of program skills.
• Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Stayed current on mental health research to follow new developments and research in mental health field.
• Encouraged patients to discuss experiences in group and individual settings.
• Employed methodologies such as cognitive behavioral therapy to assist patients.
• Documented psychiatric services and responses to treatment in patient case files.
• Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.

• Implemented therapeutic interventions to promote awareness and growth.
• Documented therapeutic goals and client progress.
• Built trust and rapport with compassionate approach.
• Assessed client needs and developed treatment plans.
• Completed [Number]-hour internship working with [Population].
• Provided crisis intervention to support clients during times of urgent need.
• Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
• Performed assessments to evaluate clients' mental health status, needs and goals.
• Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
• Developed treatment plans to outline steps necessary for clients to achieve goals.
• Worked with interdisciplinary treatment team to develop treatment plans.
• Utilized evidence-based techniques to deliver successful treatment.
• Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
• Facilitated support groups, supporting safe and collaborative environments for clients.
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.
• Introduced meditation, guided imagery, breathing techniques, and reiki to patients and families.
• Maintained client confidentiality to protect patient privacy.

Assisting in all office needs for the pediatric and autism patients in the office. Engaging as a part of an organized team focused on patient needs and treatment.
-Inputting documents and information entry into medical records.
-Scheduling appointments and assisting with client needs.
-Assisting the doctors with research studies relating to patients in the autism center, and compiling & organizing data.

Working with a diverse population of client's with needs across the spectrum from high functioning, neurodivergent, autism spectrum, ADHD, and more.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Created and maintained detailed records of all office activities.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Coordinated and scheduled meetings and appointments.
• Managed Medical Records and organization of client files.
• Supported staff on special assignments and ad hoc projects.
• Processed incoming and outgoing mail and packages according to established procedures.
• Compiled and analyzed data to produce reports.