Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taylor Higgins

Madison

Summary

Adept at transforming challenges into solutions, I leveraged my data entry expertise and relationship-building at Madison Earth Care to enhance operational efficiency and foster client loyalty. I’m willing to learn new skills, have become familiar with terminology used in the field, but most importantly love to work for a company who treats employees professionally- but like family. I love building positive relationships with clients. I am proud of being the “go to” person knowing I can help anyone in the company with a task or project.

Overview

2020
2020
years of professional experience

Work History

Administrative Assistant

Madison Earth Care
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Sales Associate

Lino’s Market
05.2018 - 10.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Medical Assistant

Middlesex Gastroenterology Associates
04.2015 - 05.2016
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Pharmacy Assistant

Durham Pharmacy
08.2011 - 05.2015
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Re-stocked shelves with prescribed medications and health care products.
  • Greeted customers at counter and provided excellent customer service.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.

Bookkeeping Assistant

TGS Outdoors
10.2014 - 02.2015
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
  • Corrected discrepancies in financial records for balanced books.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Input financial data and produced reports using Software.
  • Inspected account books and recorded transactions.

Education

Health Information Management

Middlesex Community College
Middletown, CT

Medical Assisting

Branford Hall Career Institute
Branford, CT
2016

Daniel Hand High School
Madison, CT
06.2013

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • File organization
  • Computer proficiency
  • Customer relations
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Appointment scheduling
  • Google spreadsheets
  • Calendar management
  • Relationship building
  • Spreadsheets
  • Multi-line phone systems
  • Spreadsheet management
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Confidential document control
  • Employee timesheet processing
  • Team bonding

Languages

Spanish
Limited Working

Timeline

Sales Associate

Lino’s Market
05.2018 - 10.2019

Medical Assistant

Middlesex Gastroenterology Associates
04.2015 - 05.2016

Bookkeeping Assistant

TGS Outdoors
10.2014 - 02.2015

Pharmacy Assistant

Durham Pharmacy
08.2011 - 05.2015

Administrative Assistant

Madison Earth Care

Health Information Management

Middlesex Community College

Medical Assisting

Branford Hall Career Institute

Daniel Hand High School

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Taylor Higgins