Summary
Overview
Work History
Education
Skills
Certificates in Microsoft Office
Timeline
Generic

Taylor Higginson

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

QA Inspector

Edwards Lifesciences
2022.07 - Current
  • Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
  • Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
  • Ensured compliance with industry standards by diligently following inspection protocols.
  • Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
  • Supported internal audits by providing necessary documentation and evidence of compliance with relevant regulations and standards.
  • Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
  • Provided valuable input during product design reviews, helping to identify potential quality risks early in the development process.
  • Actively participated in regular review meetings with management, sharing insights on quality trends and proposing solutions for improvement.
  • Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
  • Collaborated with suppliers to address quality concerns and improve the overall reliability of sourced materials.
  • Maintained up-to-date knowledge of industry advancements by attending workshops, conferences, and other professional development opportunities related to quality assurance practices.
  • Operating several machines such as Smartscopes, Microscopes, Instrons, Citopress, Polisher, DSC, and RF Tester.
  • Mixing and using acid to etch samples.
  • Different computer programs such as Microsoft Excel, EQMS, MES, LMS, Kronos, Workday, and Oracle.
  • Trained on document review to assure accuracy.

Production Technician

Cytiva
2021.11 - 2022.07
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Performed setup of production equipment to establish optimal performance.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
  • Working in a clean room filling chambers with medical grade liquid.
  • Filling out batch records and ensuring everything was accurately recorded.
  • Printing and checking labels to make sure all info matches.
  • Packaging of products correctly.
  • lifting of 50 pound bags
  • Moving 400 pound barrels full of product onto pallets for packaging.
  • Usage of scales, palletizer, hand truck, electric hand truck, label printer, Kronos system, and ADP.


Warehouse Worker

WORLDPAC
2021.09 - 2021.11
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Production Technician

Thermo Fisher Scientific Inc.
2020.04 - 2021.08
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
  • Worked in a clean room.
  • Fast paced assembly line assembling medical chambers, parts, and tubing.
  • Following blueprints to assure accuracy.
  • I was in charge of checking paperwork for any discrepancies, making sure everything was marked correctly, and assured nothing was missing.
  • Sorted inventory and kept stock.
  • Warehouse work, sorting product, labeling, and cleaning.
  • Used different tools such as hand truck, scanner, Microsoft Excel, and email.

Production Worker

Inovar
2018.10 - 2020.04
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Started with running SMT machines, moved to post inspection and fixing small components on circuit boards, and thru hole soldering.
  • Ran different machines such as CNC Lathe, Wave, and test machines.
  • Used different computer programs to view blueprints of products to assure accuracy.
  • Oracle and Microsoft Office programs
  • Constantly checking quality and performing rework.

Customer Service Representative

Vivint Smart Home
2018.05 - 2018.09
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped customers troubleshoot products to ensure they were working for the customers needs.
  • Scheduled On site techs for installs or hands on help when needed.

Production Worker

Pepperidge Farm
2016.07 - 2018.03
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Maintained machinery to prevent overloads and avoid malfunctions.

Sales Rep and Technical Support

Covergys
2016.01 - 2016.07
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.
  • Helped customers with troubleshooting.
  • Assisted with credit card transactions for bill pay.

Cashier

Burger King
2015.07 - 2015.12
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated the drive thru to assist customers.

Education

High School Diploma -

Box Elder High School
Brigham City, UT
06.2015

Skills

  • Quality Management Systems
  • Visual Inspection
  • Measurement techniques
  • Customer Focus
  • Technical knowledge
  • Product Inspection
  • Safety Procedures
  • Reporting and analysis
  • Non-conformance reporting
  • Defect Identification
  • Blueprint Reading
  • Quality Control
  • Test equipment operation
  • OSHA Compliance
  • Good Manufacturing Practices
  • Critical Thinking
  • Decision-Making
  • Documentation and Recordkeeping
  • Customer Service
  • Active Listening
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Microsoft Office
  • Scheduling
  • Administrative Support
  • Sales expertise
  • Order Fulfillment
  • Account Management
  • Organization
  • Time Management
  • Communication
  • Attention To Detail
  • Customer Service
  • Data Entry
  • Accuracy
  • Computer Skills
  • Professional and mature
  • Invoice Processing
  • Document Management
  • Client Relations
  • Training and coaching

Certificates in Microsoft Office

I took a class in High School resulting in the training of and certificates for the Microsoft Office programs.

Timeline

QA Inspector

Edwards Lifesciences
2022.07 - Current

Production Technician

Cytiva
2021.11 - 2022.07

Warehouse Worker

WORLDPAC
2021.09 - 2021.11

Production Technician

Thermo Fisher Scientific Inc.
2020.04 - 2021.08

Production Worker

Inovar
2018.10 - 2020.04

Customer Service Representative

Vivint Smart Home
2018.05 - 2018.09

Production Worker

Pepperidge Farm
2016.07 - 2018.03

Sales Rep and Technical Support

Covergys
2016.01 - 2016.07

Cashier

Burger King
2015.07 - 2015.12

High School Diploma -

Box Elder High School
Taylor Higginson