Taylor Higginson
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
QA Inspector
Edwards Lifesciences
07.2022 - Current
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Performed detailed visual inspections of products, resulting in fewer defective units reaching customers.
- Ensured compliance with industry standards by diligently following inspection protocols.
- Facilitated open communication between production staff and quality assurance teams to foster a collaborative work environment focused on achieving common goals.
- Supported internal audits by providing necessary documentation and evidence of compliance with relevant regulations and standards.
- Conducted thorough testing of raw materials to ensure their suitability for use in manufacturing high-quality products.
- Provided valuable input during product design reviews, helping to identify potential quality risks early in the development process.
- Actively participated in regular review meetings with management, sharing insights on quality trends and proposing solutions for improvement.
- Collaborated with cross-functional teams to pinpoint root causes of defects and implement corrective actions.
- Collaborated with suppliers to address quality concerns and improve the overall reliability of sourced materials.
- Maintained up-to-date knowledge of industry advancements by attending workshops, conferences, and other professional development opportunities related to quality assurance practices.
- Operating several machines such as Smartscopes, Microscopes, Instrons, Citopress, Polisher, DSC, and RF Tester.
- Mixing and using acid to etch samples.
- Different computer programs such as Microsoft Excel, EQMS, MES, LMS, Kronos, Workday, and Oracle.
- Trained on document review to assure accuracy.
Production Technician
Cytiva
11.2021 - 07.2022
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Working in a clean room filling chambers with medical grade liquid.
- Filling out batch records and ensuring everything was accurately recorded.
- Printing and checking labels to make sure all info matches.
- Packaging of products correctly.
- lifting of 50 pound bags
- Moving 400 pound barrels full of product onto pallets for packaging.
- Usage of scales, palletizer, hand truck, electric hand truck, label printer, Kronos system, and ADP.
Warehouse Worker
WORLDPAC
09.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Production Technician
Thermo Fisher Scientific Inc.
04.2020 - 08.2021
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Worked in a clean room.
- Fast paced assembly line assembling medical chambers, parts, and tubing.
- Following blueprints to assure accuracy.
- I was in charge of checking paperwork for any discrepancies, making sure everything was marked correctly, and assured nothing was missing.
- Sorted inventory and kept stock.
- Warehouse work, sorting product, labeling, and cleaning.
- Used different tools such as hand truck, scanner, Microsoft Excel, and email.
Production Worker
Inovar
10.2018 - 04.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assembled and tested various products to meet production requirements and quality control standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Started with running SMT machines, moved to post inspection and fixing small components on circuit boards, and thru hole soldering.
- Ran different machines such as CNC Lathe, Wave, and test machines.
- Used different computer programs to view blueprints of products to assure accuracy.
- Oracle and Microsoft Office programs
- Constantly checking quality and performing rework.
Customer Service Representative
Vivint Smart Home
05.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped customers troubleshoot products to ensure they were working for the customers needs.
- Scheduled On site techs for installs or hands on help when needed.
Production Worker
Pepperidge Farm
07.2016 - 03.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Weighed and measured items to prevent waste and meet quality standards.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Maintained machinery to prevent overloads and avoid malfunctions.
Sales Rep and Technical Support
Covergys
01.2016 - 07.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Helped customers with troubleshooting.
- Assisted with credit card transactions for bill pay.
Cashier
Burger King
07.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated the drive thru to assist customers.
Education
High School Diploma -
Box Elder High School
Brigham City, UT06.2015
Skills
- Quality Management Systems
- Visual Inspection
- Measurement techniques
- Customer Focus
- Technical knowledge
- Product Inspection
- Safety Procedures
- Reporting and analysis
- Non-conformance reporting
- Defect Identification
- Blueprint Reading
- Quality Control
- Test equipment operation
- OSHA Compliance
- Good Manufacturing Practices
- Critical Thinking
- Decision-Making
- Documentation and Recordkeeping
- Customer Service
- Active Listening
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Microsoft Office
- Scheduling
- Administrative Support
- Sales expertise
- Order Fulfillment
- Account Management
- Organization
- Time Management
- Communication
- Attention To Detail
- Customer Service
- Data Entry
- Accuracy
- Computer Skills
- Professional and mature
- Invoice Processing
- Document Management
- Client Relations
- Training and coaching
Certificates in Microsoft Office
I took a class in High School resulting in the training of and certificates for the Microsoft Office programs.
Timeline
QA Inspector
Edwards Lifesciences
07.2022 - Current
Production Technician
Cytiva
11.2021 - 07.2022
Warehouse Worker
WORLDPAC
09.2021 - 11.2021
Production Technician
Thermo Fisher Scientific Inc.
04.2020 - 08.2021
Production Worker
Inovar
10.2018 - 04.2020
Customer Service Representative
Vivint Smart Home
05.2018 - 09.2018
Production Worker
Pepperidge Farm
07.2016 - 03.2018
Sales Rep and Technical Support
Covergys
01.2016 - 07.2016
Cashier
Burger King
07.2015 - 12.2015
High School Diploma -
Box Elder High School
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