Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Hightower

Summary

I am a customer-focused and results-driven professional with a proven track record in handling claims and delivering exceptional service to policyholders. Offering 10 years of experience in the insurance industry, I am seeking a challenging Customer Success role where I can leverage my expertise in communication, problem-solving, and client relationship management to drive customer satisfaction and retention.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

Alacrity Solutions
05.2022 - Current
  • Educate and guide insureds on policy terms, coverage details, and the claims process, ensuring a smooth and informed experience for the clients.
  • Investigate and resolve claims for liability, fostering positive client relationships.
  • Collaborate with clients to schedule inspections, providing timely and efficient service throughout the claims process.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.

Claims Adjudicator

United RX LTC Pharmacy
09.2012 - 05.2022
  • Remote
  • Evaluated high volume of insurance information, claims, and adjudication documents to determine compliance with standards and made effective approval or denial judgments
  • Executed claims processing, while generating increased revenue.
  • Led projects and analyzed data to identify opportunities for improvement, streamlining processes, and enhancing overall efficiency
  • Gathered public input on proposed changes and considered relevant opinions, showcasing an ability to collaborate and engage with stakeholders effectively
  • Played a key role in training and onboarding new employees, contributing to the development of a competent and skilled team.

Medical Assistant

Harrington OBGYN
02.2016 - 06.2017
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Education

High School Diploma -

Richwoods Community High School
05.2010

Associate of Applied Science - Pharmacy Technology

Midwest Technical Institute
East Peoria, IL
2012

Skills

  • Effective communication
  • Problem-Solving
  • Customer Relationship Management
  • Project management
  • Attention to detail
  • Team Collaboration
  • Time management

Certification

  • Google Coursera Project Management Certification
  • Pharmacy Technician Board Certified

Timeline

Customer Success Specialist

Alacrity Solutions
05.2022 - Current

Medical Assistant

Harrington OBGYN
02.2016 - 06.2017

Claims Adjudicator

United RX LTC Pharmacy
09.2012 - 05.2022

High School Diploma -

Richwoods Community High School

Associate of Applied Science - Pharmacy Technology

Midwest Technical Institute

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Taylor Hightower