Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hillabrandt

Grundy Center,IA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

J&H Family Stores/Tim Hortons
02.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered assistance to customers, assessing needs, and filling customer orders.
  • Mentored team members to enhance their abilities and help the store complete daily tasks.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed inventory and counted down drawers for daily sales. Also responsible at times for doing managerial paperwork and bank deposits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Barista

Tailgaters/Dunkin'
08.2021 - 01.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Crew Member

Taco Bell
05.2019 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

No Degree - General Studies

Lansing Community College
Lansing, MI

High School Diploma -

Allendale High School
Allendale, MI
05.2020

Skills

  • Overseeing Employees
  • Employee Performance Evaluations
  • Money Handling
  • Staff Training
  • Directing Team Members
  • Orientating and Training

Timeline

Barista

Tailgaters/Dunkin'
08.2021 - 01.2022

Assistant Manager

J&H Family Stores/Tim Hortons
02.2021 - 06.2023

Crew Member

Taco Bell
05.2019 - 08.2020

No Degree - General Studies

Lansing Community College

High School Diploma -

Allendale High School

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Taylor Hillabrandt