Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Hillar

Sparks,NV

Summary

Talented Manager with expert team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience

Work History

Manager

Kokanee Bar & Grill
Incline Village, NV
06.2020 - Current
  • Increased sales 25% over previous year
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Realtor

Dickson Realty - Caughlin
Reno, NV
01.2020 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Wrote contracts to outline sales and purchases of properties.
  • Compared recently sold area properties to determine competitive market prices.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Completed property walk-through before completing deals to uphold accuracy in listings and appraisals.

Server

BJ's Brewhouse
Sparks, Nevada
01.2017 - 03.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Hostess Trainer

Yard House Restaurant
Roseville, CA
03.2011 - 01.2018
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Decreased necessary training time by updating and overhauling training program.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

No Degree - Nursing

Sierra College
Rocklin, CA

Skills

  • Anticipating Problems
  • Managing Deliveries
  • Calm and Professional Under Pressure
  • Needs Assessment
  • Shipping and Receiving Packages
  • Multitasking and Organization
  • Bookkeeping and Basic Accounting

Timeline

Manager

Kokanee Bar & Grill
06.2020 - Current

Realtor

Dickson Realty - Caughlin
01.2020 - Current

Server

BJ's Brewhouse
01.2017 - 03.2018

Hostess Trainer

Yard House Restaurant
03.2011 - 01.2018

No Degree - Nursing

Sierra College

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Taylor Hillar