Taylor Hines
Hacker Valley,WV
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
14
14
years of professional experience
Work History
Team Lead
TTEC
11.2022 - Current
- Making sure to set clear goals and monitoring the progress towards those goals
- Motivating the team members and coaching them daily
- Creating an open communication with the team
- Managed teams of 20+ employees and monitored projects to ensure progress
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Customer Service Representative
TTEC
01.2022 - 11.2022
- Managed approximately 30 calls a day
- Efficiently and successfully navigate multiple system
- Answer inbound customer/client requests or inquiries concerning services, products, billing, benefits and report problem areas
- Respond to customer inquiries in a confident, timely and accurate manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
USPS Mail Carrier
USPS
10.2016 - 10.2018
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Front Desk Agent
Stonewall Resort
10.2014 - 02.2016
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for increased efficiency.
Campground Attendant
Holly River State Park
05.2011 - 09.2013
- Facilitated smooth arrivals and departures of large groups through effective communication and organizational skills.
- Ensured accurate financial record-keeping, processing payments from campers in a timely manner.
- Provided information about local attractions and activities, enhancing guests'' overall vacation experience.
- Maintained grounds and common areas to promote pleasant camping experience.
- Maintained clean and sanitary facilities, contributing to a positive camping experience for all guests.
Education
Medical Office Administration -
West Virginia Junior College
Bridgeport, WVBiology -
Glenville State College
Glenville01.2013
Skills
- Communication
- Goal oriented
- Leadership
- Determination
- Encouraging people
- Interacting with various people
- Attention to detail
- Coaching and mentoring
Accomplishments
- Supervised team of 20 staff members and consistently ranked in top 3 of 10+ other TL's.
Timeline
Team Lead
TTEC
11.2022 - Current
Customer Service Representative
TTEC
01.2022 - 11.2022
USPS Mail Carrier
USPS
10.2016 - 10.2018
Front Desk Agent
Stonewall Resort
10.2014 - 02.2016
Campground Attendant
Holly River State Park
05.2011 - 09.2013
Medical Office Administration -
West Virginia Junior College
Biology -
Glenville State College
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