Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Hinton

Jeffersonville,IN

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Pharmacy Technician

Kroger
03.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacist.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Implemented vaccine awareness campaign that increased immunization-based revenue
  • Processed Inmar returns for pharmacy credit on returned/out of date drugs

Server

Cracker Barrell
10.2019 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business..
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Licensed Insurance Agent

GEICO
01.2018 - 01.2019
  • Calculated quotes and educated potential clients on insurance options.
  • Obtained underwriting approval by completing application for coverage.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Supported sales, brokers, consultants and underwriters in marketing and sales activities.

Server

Simply Thai Restuarant
09.2017 - 01.2018
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Mimi's Cafe
12.2014 - 09.2017
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bartender

Purple Onion
02.2013 - 12.2014
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Teller

Old National Bank
06.2012 - 10.2012
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.


Cashier

IGA Grocery Store
05.2009 - 07.2012
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Business

Ivy Tech Community College of Indiana
Sellersburg, IN

High School Diploma -

Muhlenberg County High School
Greenville, KY
05.2010

Skills

  • Problem-Solving Skills
  • Medicare and Medicaid Processes
  • Stocking Shelves
  • FDA Drug Safety Guidelines
  • Updating Medication Histories
  • Pharmacy Records Management
  • Patient Education
  • Patient Confidentiality
  • Manual and Automated Medication Dispensing
  • Drug Storage Procedures
  • Supporting Pharmacy Operations
  • FDA and HIPAA Compliance

Timeline

Pharmacy Technician

Kroger
03.2022 - Current

Server

Cracker Barrell
10.2019 - 03.2021

Licensed Insurance Agent

GEICO
01.2018 - 01.2019

Server

Simply Thai Restuarant
09.2017 - 01.2018

Server

Mimi's Cafe
12.2014 - 09.2017

Bartender

Purple Onion
02.2013 - 12.2014

Teller

Old National Bank
06.2012 - 10.2012

Cashier

IGA Grocery Store
05.2009 - 07.2012

Business

Ivy Tech Community College of Indiana

High School Diploma -

Muhlenberg County High School

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Taylor Hinton