TAYLOR HINTZ
St. Petersburg,FL
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety of aviation experience. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
10
10
years of professional experience
Work History
Ramp Service Agent
United Airlines
12.2022 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Realtor
EXp Realty, LLC
02.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
Groundskeeper
Cheyenne Mountain Zoo
07.2020 - 03.2021
- Provide daily upkeep of the property buildings and grounds to include cleaning and removal of trash
- Take responsibility for the care, maintenance, and inventory of all supplies and equipment owned by the property
- Operate heavy duty vehicles and other grounds equipment
- Remove snow and apply de-icer on passageways to prevent ice buildup
- Other janitorial duties
- Assist in setting up for special events (Electric Safari, Boo at the Zoo, etc.)
Customer Service Coordinator
Banfield Pet Hospital
03.2020 - 11.2020
- Checking in/out clients
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions
- Scheduling future appointments
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Conduct administrative functions as necessary.
Customer Service Representative
Humane Society Of The Pikes Peak Region
07.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provide accurate information and friendly service to the public. Introduce possible adopters to their pet of interest.
- Assist customers wishing to drop off stray animals or those wishing to surrender pets, or euthanasia.
- Assist customers with lost and found issues.
- Process dog licenses.
- Administer vaccinations
Warranty Administrator
Stevinson Toyota East
03.2016 - 07.2019
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Facility Operations Supervisor
Lifetime Fitness
03.2014 - 03.2016
- Responsible for promoting safe and clean working environment.
- Notified supervisors of faulty operations and defective materials.
- Appropriately resolved customer issues, complaints and questions.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Trained newly hired locker-room attendants on company policies, cleaning procedures and customer service techniques.
Education
Associate of Science - Wildlife Biology
Community College of Aurora
Aurora, COHigh School Diploma -
Port Huron High School
Port Huron, MI2010
Skills
- Real Estate Industry Understanding
- Customer Retention Strategies
- Data Entry and Maintenance
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Prioritization
- Verbal Communication
- Organization
- Multitasking
Timeline
Ramp Service Agent
United Airlines
12.2022 - Current
Realtor
EXp Realty, LLC
02.2022 - Current
Groundskeeper
Cheyenne Mountain Zoo
07.2020 - 03.2021
Customer Service Coordinator
Banfield Pet Hospital
03.2020 - 11.2020
Customer Service Representative
Humane Society Of The Pikes Peak Region
07.2019 - 11.2019
Warranty Administrator
Stevinson Toyota East
03.2016 - 07.2019
Facility Operations Supervisor
Lifetime Fitness
03.2014 - 03.2016
Associate of Science - Wildlife Biology
Community College of Aurora
High School Diploma -
Port Huron High School
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