Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Taylor Hoffman

Kutztown,PA

Summary

I am an energetic and reliable Retail Sales Associate, skilled in merchandise environments, as well as kitchen environments. I am personable and responsible, with more than 5 years in retail and customer service. I'm motivated and skilled at providing exceptional service, accurately handling money, and proficiently managing store inventory to maximize customer service and satisfaction. I am friendly and enthusiastic who will meet customer satisfaction in all interactions. My core strengths include: Positive and friendly, Sales training, Upselling, Cash handling accuracy, Motivated team player, and Cash register operations. I am also a responsible kitchen member offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.

Overview

4
4
years of professional experience

Work History

Team Member/Kitchen Crew Member

Rutters
05.2022 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Transported food items from storage areas to kitchen for prepping.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed recipes and chef instructions to prepare food correctly.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Monitored food temperatures and quality throughout shifts.

Cashier

Weis Markets
11.2020 - 04.2022
  • Customer service skills
  • Closing the store
  • Collecting tills at end of night, doing Pickups (Collecting Bigger bills under each register)
  • Doing overrides, Helping the front desk with transactions, lottery, and returns etc
  • Training new employees
  • Cleaning, restocking, and helping customers at SCO.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Dollar General
05.2019 - 10.2020
  • Excellent Customer service skills
  • Facing and restocking shelves
  • Doing ads for discounted items in the store
  • Change funds and close and open the store
  • Doing deposits and making tills
  • Signing for shipments that arrive, including soda, chips, and truck shipment
  • Training new employees.

Picker/Packer

Geodis, 9750 Commerce Circle
10.2019 - 12.2019
  • Learned how to use proper equipment to locate specific product to pick
  • Picked specific products and put products in specific locations on cart
  • Took product to the packer location
  • When no further work was available to pick, I would provide assistance to packers and help pack product
  • Count product and input into computer and print labels for boxes
  • Send down conveyor belts
  • Packed items, folded properly into bags, and put into specific locations, where it would be moved into the truck.

Education

Reading High School Knight Academy

Skills

  • Team Collaboration
  • Pantry Restocking
  • Continuous Improvements
  • Trash Removal
  • Portion Standards
  • Chopping Vegetables
  • Preservation Methods
  • Regulatory Requirements
  • Sweeping and Mopping
  • Meat Preparation
  • Order Accuracy
  • Food Assembly
  • Utensil and Appliance Cleaning
  • Portion Out Servings
  • Workstation Sanitation
  • Cleaning and Sanitation
  • Health Department Regulations
  • Kitchen Operations
  • Kitchen Cleaning and Maintenance
  • Organize Supplies
  • Professional Relationships
  • Work Assignments
  • Assembly and Preparation
  • Sauce and Dressing Creation
  • Clean and Sanitize Surfaces
  • Dedicated Work Ethic
  • Health Code Compliance
  • Hospitality Management
  • Food and Beverage Service
  • Food Safety Measures
  • Sanitization Protocols
  • Kitchen Staff Support
  • Food Handling Procedures

Additional Information


  • Communication Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions Assisted customers over the phone regarding store operations, product, promotions and orders Mentored new sales associates. Cashiered with two cash registers at once in tandem to maximize customer flow. I am an amazing Customer Service Associate I am an amazing team player and independent worker as well.

Timeline

Team Member/Kitchen Crew Member

Rutters
05.2022 - Current

Cashier

Weis Markets
11.2020 - 04.2022

Picker/Packer

Geodis, 9750 Commerce Circle
10.2019 - 12.2019

Cashier

Dollar General
05.2019 - 10.2020

Reading High School Knight Academy

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Taylor Hoffman