Taylor Hoffman
Orlando,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
House of Blues
Orlando, FL
11.2022 - Current
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Welcomed artists and their crew to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Provided directions, recommended activities and made dining reservations for guests.
- Handled alcohol service for guests over age of 21.
Runner
Live Nation
Orlando, FL
10.2022 - Current
- Monitored daily financial transactions and maintained accurate receipt records.
- Safely transported groups to and from various destinations.
- Leveraged knowledge of local businesses to expedite access to essential items and services.
Dance Instructor
latin passion dance acadamy
Orlando, FL
01.2023 - 11.2024
- Instructed individual and paired dancers across various styles to enhance skills. Including salsa, bachata, and hip hop
- Assessed strengths of dancers, creating choreography that showcased talents.
- Adapted teaching methods for diverse age groups and skill levels, from beginner to advanced.
- Collaborated with team members to ensure high-quality instruction and service continuity.
Education
Bachelor of Arts - Communications
The University Of West Florida
Pensacola, FL08.2021
Skills
- Conflict and Dispute Resolution
- Customer Service and Rapport
- Transactions and Cash Handling
- Staff Training
- Organizational Strengths
- Problem-Solving Abilities
Timeline
Dance Instructor
latin passion dance acadamy
01.2023 - 11.2024
Hospitality Worker
House of Blues
11.2022 - Current
Runner
Live Nation
10.2022 - Current
Bachelor of Arts - Communications
The University Of West Florida