Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Holland

Longwood,FL

Summary

Self-motivated and highly reliable University student dedicated to leadership to contribute strongly to leadership opportunities with enthusiasm and an exemplary work ethic. Have built lasting relationships with both peers and customers. Very enthusiastic and am always up for a challenge. Outstanding time-management and organizational abilities. Technical proficiencies in POS systems, social media, and Microsoft Office. Key Strengths include: Intelligent and loyal team member, readily listening to others, acknowledging peer accomplishment, and contributing to positive and productive work environments and team morale.

Overview

3
3
years of professional experience

Work History

Server & Hostess

Ootoya Sushi
Altamonte Springs, FL
06.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system, Uber, and DoorDash to place orders and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used cash registers and credit card machines to cash out customers.
  • Replenished food items, paper products and other goods to keep items well-stocked during busy periods.
  • Informed servers of newly seated parties for speedy service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

Tijuana Flats
Longwood, FL
10.2020 - 09.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Jeremiahs Italian Ice
Longwood, FL
07.2020 - 07.2021
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Lake Brantley High School
Longwood, FL
05.2022

Skills

  • Warm and Friendly
  • Energetic and Outgoing
  • Team Player
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Order Accuracy and Delivery
  • Waiting Tables
  • To-Go Order Preparation
  • Special Requests and Substitutions
  • High-Volume Dining
  • Specials Promotion and Upselling

Timeline

Server & Hostess

Ootoya Sushi
06.2021 - Current

Server

Tijuana Flats
10.2020 - 09.2021

Server

Jeremiahs Italian Ice
07.2020 - 07.2021

High School Diploma -

Lake Brantley High School

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Taylor Holland