Taylor Hollins
Mobile,AL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
BC FORWARD For ACCENTURE
02.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Patient Service Representative Team Lead
Getix Healthcare
12.2019 - 02.2021
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed over 50 customers calls per day , Increased sales by 15%
Front Desk Receptionist
Clark Personnel
10.2017 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Bachelor of Science - Office Administration Major in Human Resources
Bishop State Community College
Mobile, AL05.2025
High School Diploma -
Murphy High School
Mobile Al05.2018
Skills
- Prepare financial and operational reports
- Manage and maintain databases and files
- Data Entry Documentation
- Advanced proficiency in Microsoft Office Suite
- Manage Budgets
- Business Correspondence
- Office Management
- Zoom, Slack, & Teams
Timeline
Administrative Assistant
BC FORWARD For ACCENTURE
02.2021 - 08.2023
Patient Service Representative Team Lead
Getix Healthcare
12.2019 - 02.2021
Front Desk Receptionist
Clark Personnel
10.2017 - 11.2019
Bachelor of Science - Office Administration Major in Human Resources
Bishop State Community College
High School Diploma -
Murphy High School
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