Taylor Hollis
Edinburg,IL
Summary
Efficient billing professional with Number years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
5
5
years of professional experience
Work History
AP Billing Processor
Bunn Corperate
10.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Teller
Heartland Credit Union of Springfield
02.2022 - 08.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Explained the features of various banking products available to customers.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Directed specific questions to appropriate branch personnel.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
Online Grocery Associate
Walmart
04.2021 - 02.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Organized as many as 15 deliveries per hour by smoothly selecting and purchasing items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
Stocker
Farm and Home
08.2019 - 11.2021
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
- Assisted with store displays and window dressing as needed.
- Verified pricing accuracy on shelves against invoices from vendors.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Monitored expiration dates of perishable items to ensure freshness.
- Removed outdated products from shelves in accordance with company policy.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Faced products on shelves and displays to meet company policies.
- Replenished items to maintain stock availability.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
High School Diploma -
Glenwood High School
Chatham, IL06-2021
Skills
- Customer Relationship Building
- Asset Protection
- Drawer Balancing
- Fraud Detection
- Financial Analysis
- Account Updating
- Cash Handling
- Reliable
- Safe and Vault Operation
- Math Aptitude
- Cash Counting
- Currency and Coin Counter
- Sales Expertise
- Financial Services
- Friendly
- Approachable
- Excellent Communication Skills
- Account Management
- Strong Work Ethic
- Banking
- Fraud Identification
- Cash Drawer Balancing
- Stress Tolerance
- Rapid 10-Key Data Entry
- Strong Sense of Banking Ethics
- Payment tracking
- Deadline oriented
- Follow-up skills
- Invoice management
- Billing systems
- Claims processing
- Microsoft Excel
Education and Training
Chatham, IL
Timeline
AP Billing Processor
Bunn Corperate
10.2024 - Current
Teller
Heartland Credit Union of Springfield
02.2022 - 08.2024
Online Grocery Associate
Walmart
04.2021 - 02.2022
Stocker
Farm and Home
08.2019 - 11.2021
High School Diploma -
Glenwood High School
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