Overview
Work History
Education
Skills
Timeline
Generic

Taylor Holm

Caldwell,ID

Overview

4
4
years of professional experience

Work History

Paraprofessional

Skyway Elementary
Caldwell, ID
08.2023 - 05.2024
  • Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
  • Participated in parent and teacher conferences to discuss student progress and challenges.
  • Attended professional development workshops related to job responsibilities.
  • Administered assessments to determine student's academic performance levels.
  • Assisted teachers with planning and preparing lessons for students.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Supervised small groups of students during instruction time.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Provided technical assistance to teachers when using new software or technology tools.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Supplied one-on-one attention to each student during group activities.

Customer Service Associate

Fred Meyer
Nampa, ID
06.2020 - 02.2022
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Supported sales team members to drive growth and development.

Education

High School Diploma -

Perris High School
Perris, CA
05-2008

Skills

  • Parent communication
  • Technical support
  • Conflict resolution
  • Effective communication
  • Active listening
  • Computer skills
  • Social skills training
  • Calm and patient demeanor
  • Instructional strategy implementation
  • Product knowledge
  • Customer service
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Clerical support
  • In-store support
  • Creative problem solving
  • Multi-task management

Timeline

Paraprofessional

Skyway Elementary
08.2023 - 05.2024

Customer Service Associate

Fred Meyer
06.2020 - 02.2022

High School Diploma -

Perris High School

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Taylor Holm