Taylor Holm
Caldwell,ID
Overview
4
4
years of professional experience
Work History
Paraprofessional
Skyway Elementary
Caldwell, ID
08.2023 - 05.2024
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Attended professional development workshops related to job responsibilities.
- Administered assessments to determine student's academic performance levels.
- Assisted teachers with planning and preparing lessons for students.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Collaborated with special education staff to develop Individualized Education Plans.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Ensured that all safety regulations were followed in the classroom environment.
- Provided technical assistance to teachers when using new software or technology tools.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supplied one-on-one attention to each student during group activities.
Customer Service Associate
Fred Meyer
Nampa, ID
06.2020 - 02.2022
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Perris High School
Perris, CA05-2008
Skills
- Parent communication
- Technical support
- Conflict resolution
- Effective communication
- Active listening
- Computer skills
- Social skills training
- Calm and patient demeanor
- Instructional strategy implementation
- Product knowledge
- Customer service
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Clerical support
- In-store support
- Creative problem solving
- Multi-task management
Timeline
Paraprofessional
Skyway Elementary
08.2023 - 05.2024
Customer Service Associate
Fred Meyer
06.2020 - 02.2022
High School Diploma -
Perris High School