Taylor Horn

• Drove new business by acquiring new clients and expanding new and existing relationships.
• Negotiated shipping contracts and rates to establish budget friendly agreements.
• Researched and identified potential new shipping vendors to explore options and acquire best rates.
• Reviewed paperwork to determine priorities and set schedules.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Negotiate rate to shift with the market of freight.
• Processed required paperwork to expedite handling of shipped and received goods.

• Tracked shipments and trucks out on deliveries.
• Planned routes for various shipments according to special events, customer needs and weather.
• Monitored market and negotiated rates based on trends.
• Processed payments and double checked orders.
• Entered shipping information into computer system and estimated freight and postal rates.
• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
• Created documents of load plans, cargo cleanliness inspections and transportation processes.
• Using Macleod Software thoroughly.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Saved money by implementing cost-saving initiatives that addressed long-standing problems
• Onboarded new temps by entering employee information into systems

• Greeting customers with proper Base Statement.
• Sitting customers at my desk to begin qualifying customer. In order to find out their wants, needs, budget. Great way to establish and increase rapport and friendship with customers.
• Ability to sell 3-4 cars at one time by forming productive process.
• Creating and establishing fun, friendly, fast and efficient car buying process.
• Showing customers every detail regarding their choice of vehicle, before test driving. Ensuring customers know all about technology and vehicle itself.
• Appraising trade in vehicles. Looking for damages while taking pictures of this vehicle. Pushing information into CRM. To give customers their value.
• Absorbed skill to increase closing ratio and gross on deals.
• Final delivery, going over all vehicle features before they leave.
• Performed follow up with existing customers to provide additional support and address concerns.
• Asking for reviews on Social Media, taking pictures with customers and gaining referrals.
• Performed sense of urgency in answering customer questions and requests through email or voice messaging.
• Established customer retention by resolving issues quickly.
• Completed orders and organized product deliveries to meet customer timetables

• Answering inbound leads through CRM Database in a timely and proficient manner.
• Managed over 75 outbound phone calls a day.
• Maintained sense of urgency in answering customer questions and requests through email or voicemail.
• Consulted with Sales Managers to negotiate pricing, trade allowance, discounting, loan term and payment options. Whether it's a loan or lease.
• Providing a kind introduction and great customer service to walk-in traffic.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
• Negotiated purchase prices and explained warranty and optional products with excitement and ambition.
• Contacted associated dealerships to locate desired vehicles that were not in our inventory.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts.
• Prepared purchased vehicles and completed final delivery checks.
• Made sure the detail was perfect, ensuring there are no dents, dings or dirt before customer takes delivery.
• Ensuring the customer leaves the lot happy, taking pictures for social media and asking for the review.
• Continually follow up incase sold customers have questions.

• Answered inbound leads through CRM within timely manner. Starting with phone call, text and email.
• Making minimum of 100 phone calls every day, 60 emails and 60 text messages.
• Answered inbound phone calls from potential customers.
• Ensured all information is correct in VIN Solutions.
• Pre-Qualifying customers.
• Explained characteristics, capabilities and features of their vehicle of choice.
• Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Going over inventory to ensure that specific vehicle is in stock.
• Made appointments for customers to come in and go over their options with our Sales Consultants.
• Built personal goals, month by month.

Also studied Microsoft Office and Health Information Technology.