TAYLOR HOTZ
Bloomington
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in answering phones, scheduling, and resource management to meet changing needs.
Overview
15
15
years of professional experience
Work History
Office Manager
Carmichael Chiropractic Clinic
11.2022 - Current
- Communicated with patients and answered their questions, requests for appointments, and billing concerns
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled client correspondence and kept track of records to keep the office running smoothly
- Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for the chiropractor
- Acted as the first point of contact for potential clients and scheduled appointments for them
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Assistant Manager
SmartStyle Hair Salon
09.2013 - 11.2022
- Worked with the team to improve efficiency
- Ensured that inventory counts stayed within monthly tolerance levels
- Instructed team members on how to implement successful operational and sales strategies
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Oversaw the front of the store, answered phones to schedule appointments, inventoried the sale area, and coordinated the schedules of4 employees
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Shift Manager
Long John Silvers Franchise Association
01.2010 - 01.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Cosmetology License - Hair
Indiana Cosmetology Academy
Bloomington, IN08-2016
High School Diploma -
Edgewood High School
Ellettsville, IN05-2012
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Telephone skills
- Time management
- Appointment scheduling
- File management
- Mail handling
Languages
English
Native or Bilingual
Timeline
Office Manager
Carmichael Chiropractic Clinic
11.2022 - Current
Assistant Manager
SmartStyle Hair Salon
09.2013 - 11.2022
Shift Manager
Long John Silvers Franchise Association
01.2010 - 01.2013
Cosmetology License - Hair
Indiana Cosmetology Academy
High School Diploma -
Edgewood High School
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