Taylor Houck
Norman
Summary
Dynamic Lead Central Commercial Loan Processor at Armstrong Bank with experience in loan underwriting and documentation review. Expert in managing diverse commercial lending portfolios while ensuring compliance and accuracy. Background in training new hires and assisting lenders with questions or help with loan processing software. Recognized for exceptional attention to detail and a dedicated work ethic, consistently delivering results under tight deadlines. Brings a positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
Lead Central Commercial Loan Processor
Armstrong Bank
2023 - Current
- Underwrite and reviewed loan files for completeness, identified missing documentation, and made sure credit was pulled correctly.
- Facilitated smooth communication between borrowers, lenders, and third-party vendors to ensure timely completion of transactions.
- Communicated with title companies when requirements need to be cleared and the balancing of HUDs/settlement statements.
- Made sure title insurance was obtained when needed as well as property insurance or flood insurance.
- Ordered vendor work, Appraisals, AVMs, CVCs, and floods. Communicated with appraisers.
- Managed a diverse portfolio of commercial lending cases such as Commercial Investment Purchases, Construction, Chattel, Ag and Cattle, Land, SWAP loans, HELOCs, and SBA 7A/504. I also handled mortgage modifications and renewals. My loan count was anywhere from 30-65.
- Utilized nCino and Trustage for loan Document preparation. Previously used LaserPro and DecisionPro.
- Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
- Ensured compliance with regulations through due diligence and attention to detail in loan applications. Got appropriate approval for loan exceptions.
- Calculated LTV or if using APR or LTC, made sure compliant.
- Maintained a high level of accuracy when reviewing financial documents, including income statements, credit reports, and collateral evaluations.
- Reviewed entity docs, determined beneficial ownership, and added POAs when needed.
- Determined when HMDA or CRA needed to be reported.
- As a lead processor I answered all branch questions. Responsible for training new hires and reviewed their loans for correctness of work. I assigned all new loans that came in the pipeline and when co-workers were out of office, I oversaw their pending loans.
- I sat in on the loan production and loan committee calls for the new loans that were presented.
- I was responsible for preparing step by step guides for all loan types and compiling helpful notes for the teams to utilize.
- I assisted other departments by reviewing loans after they were booked in experience and clearing loan exceptions for any missing documents not collected at loan origination.
Lending Customer Service Representative
Armstrong Bank
2022 - 2023
- Managed loan officers lending portfolios.
- Scanned documents to loan files.
- Communicated with loan processing for any documentation or questions needed for each loan file.
- Put together loan packets and sat with customers for loan closings.
- Typed consumer chattel loans, CD loans, and loan renewals/mortgage modifications.
- Handled credit card applications.
- Send invoices for payment.
- Pulled credit reports.
- Opened deposit accounts for individual and business purpose.
- Answered customer calls for deposit and loan related questions.
- Cleared officers escrow outages.
Customer Service Representative
Armstrong Bank
2021 - 2022
- Responded to customer requests for products, services, and company information.
- Opened checking accounts.
- Provided customer service over the phone and in person with all banking needs.
- Handled disputes.
Teller
Armstrong Bank
2019 - 2021
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- I was a mentor and trained new hires.
Education
Associate of Applied Science - Business Accounting And Finance Support Specialist
Oklahoma City Community College
Oklahoma City, OK12-2021
Norman North Highschool
Norman, OK05-2017
Skills
- Loan structuring
- Documentation review
- Loan underwriting
- Collateral evaluation
- Processing procedures
- Teamwork and collaboration
- Customer service
- Attention to detail
- Dedicated work ethic
- Deadline management
- Loan origination
- Loan processing software
Timeline
Lead Central Commercial Loan Processor
Armstrong Bank
2023 - Current
Lending Customer Service Representative
Armstrong Bank
2022 - 2023
Customer Service Representative
Armstrong Bank
2021 - 2022
Teller
Armstrong Bank
2019 - 2021
Associate of Applied Science - Business Accounting And Finance Support Specialist
Oklahoma City Community College
Norman North Highschool