Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Houghtaling

Marysville

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Security Officer

Tulalip Resort Casino
09.2024 - Current
  • Ability to write concise and accurate reports
  • Computer and Typing skills
  • Guest Service Skills
  • Good oral and written communication; with guests and other team members
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Ability to maintain strict confidentiality of all department and guest information
  • Knowledge of Title 31, Tribal/State Compact, and Appendix X
  • Ability to adapt to change quickly in the work environment
  • Ability to work in a fast paced and stressful environments
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Barista

Donna’s Espresso
06.2024 - 09.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Barista

Java Jane
10.2022 - 07.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Nanny

The Reese Family
01.2022 - 06.2022
  • Maintaining discretion and privacy policies in place
  • Assisted with light housekeeping duties as well as running errands.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.

Nanny

The Whittaker Family
05.2021 - 12.2021
  • Maintaining discretion and privacy policies in place
  • Assisted with light housekeeping duties as well as running errands.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Prepared meals and snacks for children based on dietary guidelines.

Nanny

The McDonald Family
02.2021 - 12.2021
  • Maintaining discretion and privacy policies in place
  • Assisted with light housekeeping duties as well as running errands.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Engaged with children on age-appropriate level.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Prepared meals and snacks for children based on dietary guidelines.

Cashier/Server

Briley’s BBQ
09.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Teachers Assistant

Little Tree Education Center
08.2019 - 08.2020
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.

Camp Counselor

Dale Turner Family YMCA
05.2019 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Administered first aid treatment when required while maintaining proper documentation of each incident.
  • Provided first aid care during emergency situations to maintain health status of section members.

Camp Counselor

Dale Turner Family YMCA
06.2018 - 08.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Administered first aid treatment when required while maintaining proper documentation of each incident.
  • Provided first aid care during emergency situations to maintain health status of section members.

Education

Everett Community College
Everett, WA
09.2024

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Montana State University
Bozeman, WA
08.2020

High School Diploma -

Bishop Blanchet High School
Seattle, WA
06.2018

Skills

  • Detail-oriented
  • Guest engagement
  • Superior customer service
  • Complex Problem-solving
  • Critical thinking
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Identification verification
  • Entrance control

Timeline

Security Officer

Tulalip Resort Casino
09.2024 - Current

Barista

Donna’s Espresso
06.2024 - 09.2024

Barista

Java Jane
10.2022 - 07.2024

Nanny

The Reese Family
01.2022 - 06.2022

Nanny

The Whittaker Family
05.2021 - 12.2021

Nanny

The McDonald Family
02.2021 - 12.2021

Cashier/Server

Briley’s BBQ
09.2020 - 03.2021

Teachers Assistant

Little Tree Education Center
08.2019 - 08.2020

Camp Counselor

Dale Turner Family YMCA
05.2019 - 08.2019

Camp Counselor

Dale Turner Family YMCA
06.2018 - 08.2018

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Montana State University

Everett Community College

High School Diploma -

Bishop Blanchet High School

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