TAYLOR HOWARD
Chicago,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Referral Coordinator
Centene
12.2021 - 06.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Welcome Coordinator
Oakstreet Health
02.2021 - 10.2021
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Helped patients complete necessary medical forms and documentation
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
Audit Coordinator/Office Support
Byram Healthcare Center
06.2018 - 10.2020
- Requested medical documentation and assure that documentation received meets insurance payer guidelines
- Documented activities into Enterprise Resource Planning (ERP) system in an efficient and accurate and timely manner
- Updated and reported all received audits inquiries including prepayment audits/development letters post payment and requests for documentation etc
- Reviews all documentation be submitted for audit purposes for all completeness and accuracy
- Works with billing and collections teams to assure timely submission of all appeals
- Tracks and reports audit findings and results
Audit Coordinator
Aerotek
08.2017 - 03.2018
- Reviewed medical documentation for accuracy/medical necessity
- Submitted for prior authorization with all required documentation to appropriate funding source
- Maintained consistent follow up on status of all prior authorization requests
- Reviewed authorizations from payer to determine approved/denied items
- Communicate with Supervisor regarding issues/changes with Payer
- Respond to all internal and external customers in a timely & professional manner
Education
Bachelor of Science - Nursing Science
Chamberlain College of Nursing
Chicago, IL10.2025
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06.2008
Skills
- Complaint resolution
- Account management
- Staff scheduling procedures
- Microsoft Teams
- Records management
- Quality Patient Care
- Information Assistance
- Multi-Line Phone Proficiency
- Administrative Duties
- Clerical Support
- MS Office
- Organization and Time Management
- Analytical and Critical Thinking
Timeline
Referral Coordinator
Centene
12.2021 - 06.2023
Welcome Coordinator
Oakstreet Health
02.2021 - 10.2021
Audit Coordinator/Office Support
Byram Healthcare Center
06.2018 - 10.2020
Audit Coordinator
Aerotek
08.2017 - 03.2018
Bachelor of Science - Nursing Science
Chamberlain College of Nursing
High School Diploma -
Bolingbrook High School
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