Taylor Howard
Columbus,MS
Summary
Skilled in customer success management and data management, I enhanced support capabilities and streamlined data entry processes at Lowe's Home Improvement. Demonstrating complaint handling and teamwork, I resolved technical issues and maintained high customer loyalty through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Remote Customer Support Representative
Apple
02.2024 - Current
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Addressed escalated calls professionally, effectively resolving complex concerns for both parties involved.
- Managed competing tasks effectively through detailed attention and clear communication.
- Enhanced customer support capabilities through skill development initiatives.
Remote Data Entry Representative
Lowes Home Improvment
09.2023 - 12.2023
- Streamlined data entry processes for enhanced efficiency and productivity.
- Delivered high-quality work consistently by maintaining focus on detail-oriented tasks for long periods of time.
- Demonstrated versatility by effectively working independently or collaboratively as part of a team on diverse assignments.
- Collaborated with team members to complete large-scale data entry projects on time.
- Utilized specialized software programs to efficiently enter, update, and maintain company records.
- Maintained confidentiality, ensuring secure storage of sensitive information and documents.
- Assisted in training new employees, sharing tips for efficient data entry techniques.
- Adapted quickly to various computer systems and software applications used for different projects or clients'' needs.
Customer Service Representative
Lowes Home Improvment
07.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associates Degree - Health Sciences
Northeast Mississippi Community College
Booneville, MSSkills
- Customer success management
- Complaint handling
- Report generation
- Data management
- Customer service excellence
- Inbound call answering
- Organization and recordkeeping
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Interpersonal skills
- Active listening
- Call management
- Microsoft windows and office
- Customer service
- Issue and resolution tracking
Timeline
Remote Customer Support Representative
Apple
02.2024 - Current
Remote Data Entry Representative
Lowes Home Improvment
09.2023 - 12.2023
Customer Service Representative
Lowes Home Improvment
07.2021 - 08.2022
Associates Degree - Health Sciences
Northeast Mississippi Community College
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