Taylor Howard

• Drove shuttle between Camp Creek Pkwy and Hartsfield Jackson Airfield up to 13 times per day.
• Transported passengers on predetermined routes while following local traffic regulations.
• Adhered to company determined schedules and routes to ensure timely arrivals and departures.
• Obeyed all DOT rules and regulations in addition to local laws and stipulations.

• Trained over 6 employees on accurate ASG policies and dispatching procedures while personally handling several buses at a time
• Adhered to company determined schedules and routes to ensure timely arrivals and departures
• Performed all duties with personable communication and professionalism including bus operation and passenger interaction
• Maintained timely adherence to schedules and safety protocols
• Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
• Obeyed all DOT rules and regulations in addition to local laws and stipulations
• Provided information to passengers, including route, schedule and fare information
• Anticipated traffic delays and construction obstacles to proactively ensure adherence to schedules
• Assisted disabled passengers in boarding and exiting bus
• Transported passengers on predetermined routes while following local traffic regulations

• Responded to customer requests for unavailable products and suggested other suitable options.
• Collaborated with managers and other team members to solve difficult or complex customer issues.
• Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
• Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.

• Drive in a safe and timely manner
• Provide assistance to the handicap and elderly
• Carry up to 50lbs.
• Provide excellent customer service

• Filing and Shifting
• Maintained electronic and paper files; Maintained up-to-date records at all times
• Organizing account forms and stocking keys
• 60-100 daily Inbound/Outbound calls on car note payments

• Cleaning up medical charts and providing correct demographics
• Researching providers
• 50-70 Outbound calls verifying personal information

Provider Relations

• Promoted to Provider Relations in 03/2013
• Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and complaints.
• 60-80 Outbound calls contacting provider's and staying HIPPA compliant
• Requesting chart copies for medical record reviews

Onsite Scheduler

• Promoted to Onsite Scheduler 05/2013
• Scheduling on sites for field reviewers to come out and retrieve charts
• 60-80 Outbound calls to providers and confirming dates and times of on sites 2 days prior
• Organized files, developed spreadsheets, faxed reports and scanned documents

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Maintained the front desk and reception area in a neat and organized fashion.
• Stock Shelves and Inventory supplies
  

• Qualifying customers for lower interest rates
• 100 Inbound/Outbound calls
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Ran reports and supplied data to fulfill customer report requirements.