Taylor Howerton
Felicity,OH
Summary
Highly driven Senior Specialist adept at mentoring teams, conducting in-depth analysis, and implementing innovative solutions. Recognized for exceptional problem-solving abilities, strong communication skills, and commitment to quality and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Specialist Patient Registration- ER
Ensemble Health Partners
Cincinnati, OH
08.2022 - 09.2024
- Served as a resource for Patient Access Representatives, providing guidance and assistance with complex registration issues.
- Trained new hires on proper patient access protocols, procedures and customer service skills.
- Assisted in developing policies and procedures related to patient access services.
- Resolved escalated customer complaints in a timely manner while maintaining professional standards of conduct.
- Performed daily audits of patient accounts to ensure accuracy of information entered into system.
- Ensured compliance with government regulations regarding HIPAA privacy laws, medical record release policies.
- Provided feedback to management regarding employee performance and customer service issues.
- Collaborated with multiple departments within the organization to streamline processes and improve operational efficiency.
- Facilitated communication between clinical teams and financial counselors regarding payment plans or financial aid options.
- Processed payments accurately according to established guidelines set forth by payers or regulatory agencies.
- Collaborated with clinical and administrative staff to meet patient needs.
Office Assistant
Southern Ohio Equipment Services
Felicity, OH
01.2021 - 08.2022
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained an organized filing system of paper documents and electronic files.
Teacher
Blue Ash Educational Building
Blue Ash, OH
01.2020 - 01.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Built and strengthened positive relationships with students, parents and teaching staff.
Marketing Assistant
Lagonda Creek Real Estate
Springfield, OH
03.2019 - 01.2020
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Provided administrative support to the Marketing Manager on a daily basis.
Communications Assistant
Wittenberg University
Springfield, OH
02.2017 - 01.2018
- I was an assistant to the communications department
- I was involved with making the new Wittenberg University website and assisting with other things that needed to be taken care of around the communications department.
Education
Some College (No Degree) -
Wittenberg University
Springfield, OHSkills
- Microsoft Powerpoint
- Epic
- Teaching
- Microsoft Excel
- Customer Service
- Microsoft Publisher
- Healthcare Facility Exposure
- Administrative Experience
- Qualitative interviewing
- HIPAA
- Organizational Skills
- Early Childhood Education
- Clerical Experience
- Classroom Management
- English
- Leadership
- Supervising experience
- Revenue cycle management
- Microsoft Word
- Microsoft Office
- Office experience
- Computer skills
- Typing
- ICD-10
Certification
- Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association.
Affiliations
- EAG Committee President- Committee committed to increasing employee satisfaction and engagement.
- Patient Experience Task Force- This committee was put together by the COO of the hospital with hand picked staff members who aim to increase positive patient/staff experiences in all departments of the hospital.
Accomplishments
Ensemble Health Partners Training Video- I was chosen by my director to film emergency department registration processes for new-hires to assist in showing them how the ED works.
Ensemble Health Partners Outstanding Employee
References
References available upon request.
Timeline
Senior Specialist Patient Registration- ER
Ensemble Health Partners
08.2022 - 09.2024
Office Assistant
Southern Ohio Equipment Services
01.2021 - 08.2022
Teacher
Blue Ash Educational Building
01.2020 - 01.2021
Marketing Assistant
Lagonda Creek Real Estate
03.2019 - 01.2020
Communications Assistant
Wittenberg University
02.2017 - 01.2018
Some College (No Degree) -
Wittenberg University