Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hubbell

Hazel Crest,IL

Summary

Customer service-oriented professional with a strong background in hospitality, specializing in front desk operations and guest relations. Experienced in warehouse operations, including receiving, inventory management, and order fulfillment, with a focus on maintaining high standards of accuracy and efficiency. Proven track record of resolving issues promptly and ensuring a positive guest experience. Seeking to leverage organizational skills and dedication to quality in a new opportunity.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon Warehouse
10.2022 - Current
  • Received, inspected, and documented incoming shipments; organized inventory according to company standards
  • Efficiently managed inventory control systems, reducing discrepancies by 15% through meticulous record-keeping
  • Executed order fulfillment processes with 99.9% accuracy, ensuring timely and correct delivery of customer orders
  • Led a team initiative to improve warehouse layout, resulting in a 20% increase in efficiency in picking and packing operations
  • Conducted regular quality checks on products to maintain high standards and compliance with safety protocols
  • Collaborated with cross-functional teams to troubleshoot and resolve customer inquiries and order discrepancies promptly.

Front Desk Agent

DoubleTree by Hilton
05.2019 - 11.2020
  • Provided exceptional guest services by efficiently managing check-ins, check-outs, and reservations
  • Resolved guest complaints promptly, achieving a 95% guest satisfaction rate based on post-stay surveys
  • Managed a high volume of incoming calls and inquiries, improving response times by 20% through streamlined communication protocols
  • Handled financial transactions accurately, including cash, credit card, and invoicing, with zero discrepancies
  • Maintained office organization and cleanliness, contributing to a welcoming and professional atmosphere for guests and staff alike.

Office Manager/Receptionist

Shannon's Doggy Daycare
08.2015 - 10.2019
  • Coordinated daily operations by assigning tasks and responsibilities to staff members, ensuring smooth workflow
  • Implemented a new scheduling system that reduced appointment scheduling errors by 25%
  • Managed customer service operations, handling inquiries, complaints, and feedback effectively
  • Oversaw inventory management and procurement processes, optimizing supply levels and reducing costs by 15% annually
  • Implemented digital filing systems, reducing paperwork and improving accessibility to client records.

Front Desk Agent - Loyalty Champion

Holiday Inn Express
05.2018 - 05.2019
  • Promoted and enrolled guests in the IHG Rewards Program, increasing membership sign-ups by 30% within six months
  • Provided personalized concierge services to guests, enhancing their experience and earning positive feedback
  • Streamlined check-in/out procedures, reducing wait times by 15% during peak periods
  • Managed financial transactions accurately, processing payments and maintaining financial records with precision
  • Updated and maintained guest records and administrative documents, ensuring data accuracy and compliance.

Front Desk Agent

Holiday Inn Express
04.2017 - 05.2018
  • Welcomed guests warmly, efficiently checked them in/out, and provided detailed information about hotel amenities and local attractions
  • Handled a variety of guest inquiries and issues, resolving them promptly to ensure guest satisfaction
  • Maintained a clean and organized front desk area, contributing to a positive and professional image of the hotel
  • Processed financial transactions accurately, including payments and invoicing, with strict adherence to hotel policies
  • Supported general office operations, including filing, faxing, and data entry, to maintain efficient daily workflows.

Education

High School Diploma -

Marana High School
Marana, AZ
05.2015

Skills

  • Office Management
  • Customer Service
  • Order Fulfillment
  • Payroll
  • Inventory Control
  • Labeling and boxing
  • Various Warehouse duties
  • Warehouse Logistics

Timeline

Warehouse Associate

Amazon Warehouse
10.2022 - Current

Front Desk Agent

DoubleTree by Hilton
05.2019 - 11.2020

Front Desk Agent - Loyalty Champion

Holiday Inn Express
05.2018 - 05.2019

Front Desk Agent

Holiday Inn Express
04.2017 - 05.2018

Office Manager/Receptionist

Shannon's Doggy Daycare
08.2015 - 10.2019

High School Diploma -

Marana High School

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Taylor Hubbell