Summary
Overview
Work History
Education
Skills
Qualifications Experience
Community Service
Timeline
Generic

Taylor Huff-Wayns

Summary

To pursue a career in business management by learning and developing the ways of a fast-paced marketing team in a competitive field. As well as assisting with true customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

United States Postal Clerk

06.2019 - Current
  • Sorted mail according to size, shape and destination.
  • Provided service and sales to walk-in customers.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Added accurate data entry into computer system to complete transactions.
  • Skilled at working independently and collaboratively in a team environment.
  • Trained in specialized units such as Passports, Firm Callers, and Express Outgoing Mailing.

Customer service call representative

Optum Health
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Maintained contact with customers to request referrals.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Inform and prepare clients for Open Enrollment during peak season.
  • Pare clients with insurance coverage that will best suit them and their needs.

AARP customer service representative

AARP Foundation
03.2017 - 05.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Server/Hostess Manager

Masonic Village
09.2013 - 06.2019
  • Cultivated warm relationships with regular customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Arts And Entertainment Management

Community College of Philadelphia
Philadelphia, PA

Liberal Studies

Bishop McDevitt High School
Wyncote, PA
01.2013

Skills

  • Complaint Resolution
  • Customer Correspondence
  • Account Management
  • Call Center Customer Service
  • Customer Service
  • Account Documentation
  • Account Security
  • Customer Needs Assessment
  • Quality Control
  • De-Escalation Techniques
  • Call Metrics
  • Strong Analytical and Problem Solving Skills
  • Warehousing Functions
  • Employee Coaching
  • Teamwork and Collaboration
  • Computer Skills
  • Understanding Customer Needs

Qualifications Experience

  • Certified in claims
  • Payments
  • Registrations

Community Service

  • Tutor for Nettie Lou's day care service
  • Child care assistant for Kayla Cares day care service
  • Temporary assistant in State Representative Cherelle Parker office

Timeline

United States Postal Clerk

06.2019 - Current

AARP customer service representative

AARP Foundation
03.2017 - 05.2018

Server/Hostess Manager

Masonic Village
09.2013 - 06.2019

Customer service call representative

Optum Health

Arts And Entertainment Management

Community College of Philadelphia

Liberal Studies

Bishop McDevitt High School

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Taylor Huff-Wayns