TAYLOR HUGHES
Tahlequah
Summary
Positive, determined and innovative. Successfully motivates others to perform, while conjointly inspiring trust and respect. Negotiates skillfully, recognizing when to compromise by building and maintaining a relationship of mutual trust and reverence with clients by addressing and dissolving any complaints or concerns with the appropriate sensitivity and punctuality. Generates new ideas or solutions and relates them concisely and effectively. Uses exceptional decision making skills by identifying all possible options and weighing the pros and cons to assess feasibility and choose the most viable option. Dedicated to creating and maintaining a professional, productive and profitable business relationship.
Overview
13
13
years of professional experience
Work History
Arena Manager
T-Bones Venue & Steakhouse
02.2011 - 05.2013
- Supervised events from start to finish using effective crowd control methods.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Sales Representative
A&B Distributors / Specialty Brands
03.2017 - 08.2018
- Advanced from entry level bartender to executive management within 3 months of hire
- Responsible for no less than 6 departments and approximately 50 employees
- Coordination and execution of live events
- Supervised daily operations such as payroll, scheduling and vendor relations by negotiating contracts, placing weekly orders and fulfilling financial obligations
- Acquired valuable knowledge of the distribution industry and retail customer needs from a first-hand experience.
Account Sales Manager
LDF Distributors
08.2018 - 09.2018
- Aggressively acquired territory by scouting and infiltrating new accounts
- Key component to bringing BANG ENERGY to the Tulsa and surrounding areas
- Collaborating with a team to achieve massive success in brand development and sales
- Developed diverse knowledge and experience, spanning from non-alcoholic beverages in small and large format chain stores, to alcoholic beverages in on and off premises.
Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
10.2018 - 04.2020
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Shift Lead
Provalus
02.2023 - 03.2024
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Developed and implemented new processes and procedures to streamline operations.
- Analyzed sales figures and identified areas for improvement.
Education
Certification - Business, Management, Marketing, and Related Support Services
NTC Pryor Campus
05.2007
Skills
- Team Leadership
- Customer Service
- Negotiation
- Detail Oriented
- Employee Training
- Operations Management
- Rules Enforcement
- Team motivation
- Conflict Resolution
- Client Service
- Team Supervision
- Cash Handling
- Complaint resolution
- Telemarketing expertise
Timeline
Shift Lead
Provalus
02.2023 - 03.2024
Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
10.2018 - 04.2020
Account Sales Manager
LDF Distributors
08.2018 - 09.2018
Sales Representative
A&B Distributors / Specialty Brands
03.2017 - 08.2018
Arena Manager
T-Bones Venue & Steakhouse
02.2011 - 05.2013
Certification - Business, Management, Marketing, and Related Support Services
NTC Pryor Campus
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