TAYLOR HULL
Shoreline,WA
Summary
Passionate, self-motivated problem solver, with a strong work ethic and a positive attitude. Results-driven Network Engineer with 15 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Network/System Engineer
INTWO
06.2014 - Current
- Provide back-end network infrastructure support as well as Tier III customer support to client Cloud, Firewall, Networking, Server and PC environments using both remote administration, as well as on site troubleshooting
- Job details include PC/server builds, virtualization, firewalls, and printers, upgrades, and backups for over 50 different companies and over 3000 systems.
Customer Support Technician/IT Technician
Intava Inc.
03.2010 - 06.2014
- Provide Tier III customer support to client systems running proprietary software based on XP and Windows 7 systems using both remote administrations, on site troubleshooting
- Job details also include support for in office PC based systems, servers, and printers, software testing and hardware development for company products
- Performed software installations and upgrades and troubleshot applications; rigorously testing before customer release.
Technical Project Manager / Customer Service Technical Support
SCREENPLAY, INC.
06.2006 - 12.2009
- Provided hardware and software technical services on PC systems, that used proprietary software to provide audio and video playback services for customers, acting as first line of defense for technical and customer service phone/ticketing as well as in house repair of customer and company systems
- Utilized adept problem-solving skills to diagnose issues and repair computer equipment in-house.
Education
Customer Service and Networking Technician (CSNT) -
Lake Washington Vocational
01.2001
Science (AA) -
Shoreline Community College
01.1996
Skills
- Network Engineering
- System Analysis
- Firewalls/Switches (Meraki, SonicWALL, Home and Small Business, Fortinet, Ubiquiti, Netgear, Cradlepoint
- Cyber Security (Sentinel One, Vipre, Webroot, Deep Freeze)
- Network Security
- Hardware/Software (Windows Server/PC environments)
- Troubleshooting
- Email Management/Security (Office 365, Exchange, Barracuda, Dmarc/DKIM, SPF)
- Backup Strategies (DPM, VEEAM, Wasabi, Axcient)
- System/Software Administration/Upgrades/Patching
- Virtualization (HyperV, VMware)
- DNS/DHCP
- Wireless Technologies (Meraki, SonicPoint, Aruba, Unifi)
- Remote Competencies (RDP, ScreenConnect, Automate, RemotePC)
- VPN Technologies (Site to Site, and P81, PPTP, L2TP, SSLVPN, GVPN)
Certification
- A+
- Network +
- Security +
- Azure 900
- Current Study: Azure104, GIAC, ITIL, CASP+
Timeline
Network/System Engineer
INTWO
06.2014 - Current
Customer Support Technician/IT Technician
Intava Inc.
03.2010 - 06.2014
Technical Project Manager / Customer Service Technical Support
SCREENPLAY, INC.
06.2006 - 12.2009
Customer Service and Networking Technician (CSNT) -
Lake Washington Vocational
Science (AA) -
Shoreline Community College