Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Hunter

Summary

Committed and motivated worker with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, solid organizational skills and great initiative. Proficient at quickly learning new procedures.

Overview

8
8
years of professional experience

Work History

Teller

KeyBank
11.2017 - Current
  • Promoted to Lead Teller in May 2021.
  • Joined Float Teller staff in October 2021.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Handled daily team scheduling and properly staffed shifts.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Online Banking Specialist- Remote

KeyBank
05.2020 - 07.2020
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated identified risk issues, challenges and trends to management and delivered risk-related documents.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Detected and reported suspicious activity for review.

Associate

Old Navy
08.2017 - 04.2018
  • Arranged and stocked new merchandise following placement directions.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Recommended store products and credit card product to customers.

Team Member

KFC Taco Bell
08.2015 - 08.2017
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Performed variety of duties related to food service.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Promoted to management-in-training.

Education

High School Diploma -

Dixie High School
New Lebanon
05.2016

Skills

  • Regulatory Compliance
  • Relationship Building
  • Organizational Skills
  • Fraud Assessment
  • Product Promotion
  • Customer Service-Oriented
  • Products and Services Knowledge
  • Written and Verbal Communication

Timeline

Online Banking Specialist- Remote

KeyBank
05.2020 - 07.2020

Teller

KeyBank
11.2017 - Current

Associate

Old Navy
08.2017 - 04.2018

Team Member

KFC Taco Bell
08.2015 - 08.2017

High School Diploma -

Dixie High School

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Taylor Hunter