Taylor Hutching
Houston,TX
Summary
Experienced and highly skilled Logistics Coordinator with a proven ability to manage complex customer concerns and foster positive interactions. Efficiency-driven and exceptionally organized, thrive in a team-oriented environment, committed to ensuring customer satisfaction, achieving business objectives, and delivering sales excellence. Proficient in coordinating documentation and handling payments, possess the expertise to streamline operations and enhance efficiency.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
RXO
02.2023 - 09.2024
- Schedule operational activities
- Tracked orders and notified customers of status or potential delays.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Implemented systems and procedures for accurate data collection and reporting.
- Analyzed customer requirements and provided customized logistics solutions.
- Created reports to provide insights into logistics operations and performance.
Passenger Service Agent
G2 Secure Staff LLC
07.2021 - 01.2023
- Explain regulations, policies, or procedures
- Discuss goods or services information with passengers
- Assist disabled or incapacitated individuals.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Monitored security and maintained operational protocols.
Customer Service Representative/Logistics Coordinator
XPO Logistics
07.2018 - 12.2020
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Finish Line
12.2017 - 06.2018
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier
Honey Baked Ham
09.2017 - 11.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
PDQ
11.2015 - 02.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Whataburger
05.2015 - 10.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2017
Skills
- Supply Chain Operations
- Reports Generation
- Load planning support
- Route Optimization
- Customer Service
- Driver Scheduling
- Transportation Management
- Scheduling Coordination
- Punctual and Dependable
- Delivery Tickets
- Operational Efficiency
- Spreadsheet tracking
Timeline
Logistics Coordinator
RXO
02.2023 - 09.2024
Passenger Service Agent
G2 Secure Staff LLC
07.2021 - 01.2023
Customer Service Representative/Logistics Coordinator
XPO Logistics
07.2018 - 12.2020
Retail Sales Associate
Finish Line
12.2017 - 06.2018
Cashier
Honey Baked Ham
09.2017 - 11.2017
Cashier
PDQ
11.2015 - 02.2016
Cashier
Whataburger
05.2015 - 10.2015
High School Diploma -
Klein Forest High School
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