Taylor Hylton
Cedar Rapids,IA
Summary
Dynamic Assisted Living Manager at Legacy Healthcare with expertise in resident assessment and care planning. Successfully improved census via targeted marketing. Strong communicator and team leader, committed to delivering high-quality care while ensuring compliance with state regulations.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Iowa.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assisted Living Manager
Legacy Healthcare
11.2024 - Current
- Managed daily operations of an assisted living facility, overseeing a team
- Developed and implemented policies and procedures to ensure compliance with state regulations and maintain the highest standards of care
- Led efforts to improve resident satisfaction by implementing new programs and activities tailored to their needs and preferences
- Conducted regular inspections of the facility to identify any maintenance or safety issues and promptly address them
- Managed budgets and financial resources effectively to optimize operational efficiency while maintaining high-quality care standards
- Ensured proper staffing levels at all times by recruiting, hiring, training, scheduling, and evaluating employees
- Established strong relationships with residents' families through effective communication channels and regular updates on their loved ones' well-being
- Participated in community outreach initiatives to promote awareness about the assisted living facility's services within the local area
- Increased occupancy rates through targeted marketing campaigns
- Developed emergency response plans and conducted regular drills to ensure staff readiness
- Implemented a resident feedback system to gather input on services and make necessary improvements
- Collaborated with healthcare professionals to develop specialized care plans for residents with specific medical conditions
- Developed and maintained positive relationships with local hospitals, clinics, and other healthcare providers
Patient Observation Tech
UnityPoint Health
08.2023 - 11.2024
- Watched cameras in patients' rooms
- Called staff when a patient's safety is in jeopardy
- STAT patients to get staff in there as soon as possible
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Household Coordinator
Bartels
11.2022 - 04.2023
- payroll
- managing staff
- hiring
- tours
- charting
- scheduling/covering shifts
- planning activities/making activity schedule
- passing medications
- working on the floor to help fill shifts
- doing admission paperwork
- scheduling events
- ordering supplies
- helping in dining
- working alongside nurse and director to manage the assisted living.
CNA
Western Home
04.2022 - 11.2022
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained residents' rooms, group living areas, and nurse stations.
- Cared for residents in the dementia unit and delivered high-quality support to meet needs.
- Delivered individualized resident care by recording vital signs, documenting observations and evaluating residents' needs.
- Assisted with feeding and monitored intake to help residents achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding residents with shaving, bathing, and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
CNA
UnityPoint Health
01.2021 - 04.2022
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Manager of Reception
Rosewood Estate
08.2018 - 04.2020
- Coordinated office events, seminars and meetings for staff and clients.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Science - Health Services Administration
Upper Iowa University
Fayette, IA02-2024
Skills
- End-of-life care
- Resident assessment
- Dementia care
- Care planning
- Activity coordination
- Facility inspections
- Basic life support for health care providers (BLS)
- Vendor management
- Performance monitoring
- Marketing development
- Process improvement
- Teamwork and collaboration
Accomplishments
- Achieved an increase in census by targeted marketing with accuracy and efficiency.
- Improved employee morale
- Increased efficiency in budgeting
Certification
- Licensed Assisted Living Manager in Iowa
- CNA
- ServSafe Manager
- Certified Medication Manager
- Mandated Reporter
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assisted Living Manager
Legacy Healthcare
11.2024 - Current
Patient Observation Tech
UnityPoint Health
08.2023 - 11.2024
Household Coordinator
Bartels
11.2022 - 04.2023
CNA
Western Home
04.2022 - 11.2022
CNA
UnityPoint Health
01.2021 - 04.2022
Manager of Reception
Rosewood Estate
08.2018 - 04.2020
Bachelor of Science - Health Services Administration
Upper Iowa University
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