Taylor Hyman
Greensboro,NC
Summary
Attentive and adaptable Camp counselor skilled in management of recreational learning platforms. Accomplished at leveraging camper feedback to create dynamic plans that address student interest and increase enrollment.
Effective leader, counselor and motivator. Creative and enthusiastic Summer Camp Supervisor equipped with profound knowledge of recreational and educational activities. Demonstrates responsibility and leadership to effectively build teams that promote and support recreational opportunities. Experienced worker with positive attitude, strong work ethic and understanding of development needs of youth. Effectively engages children, enforces rules and utilizes appropriate behavior-management techniques. Forward-thinking Camp Leader with proven capacity for developing positive camper experience and delivering on organizational missions. Skilled in assessing goals, needs and interests to develop well-rounded camp programs. Dependable mentor with collaborative leadership skills to build solid relationships with camp attendees and staff. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services
Planet Fitness Gym
Atlanta , GA
02.2024 - 08.2024
- Compiled reports summarizing daily activity related to member services operations.
- Operated equipment and machinery according to safety guidelines.
- Greeted members and guests upon arrival, provided facility tours, and answered questions.
- Monitored daily operations of the facility including opening and closing procedures, cash handling tasks.
- Assisted with registration process for new members, including collecting payment information and providing membership agreements.
- Maintained a clean and organized gym environment, ensuring all equipment was in proper working order.
Camp Counselor- Treker
Betsy Jeff Penn 4-h Educational Center
Reidsville, NC
06.2023 - 08.2023
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Tracked attendance, checking off present individuals.
- Improved camper experience with list of flash-fun ideas.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Supervised and coordinated work activities of personnel.
- Completed and maintained time and attendance forms and inventory lists.
Book Store Assistant
Western Carolina Book Store
Cullowhee, NC
12.2022 - 05.2023
- Created displays to promote new releases or seasonal items.
- Operated office equipment such as computers, printers, scanners, photocopiers.
- Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
- Adhered to all company policies and procedures related to customer service.
- Sorted returned books according to publisher codes and placed them back on shelves.
Retail Sales Associate
Rush Innovation Greensboro
Greensboro, NC
08.2023 - 10.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
Server
Olive Garden
High Point, NC
07.2024 - 11.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
Server/Cook's Assistant
Chilis Resturant
Cullowhee, NC
10.2022 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
YMCA Camp Counselor
YMCA
Clayton, NC
06.2020 - 08.2022
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
- Tracked attendance, checking off present individuals.
- Organized, led and promoted interest in recreational activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Supervised and coordinated work activities of personnel.
- Completed and maintained time and attendance forms and inventory lists.
- Met with staff to discuss rules, regulations and work-related problems.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Improved camper experience with list of flash-fun ideas.
- Welcomed participants and directed to assigned areas.
Education
Western Carolina University
Cullowhee, NC06.2026
Associate of Applied Science - Integrated Health Sciences
Wake Technical Community College
Raleigh, NC06.2026
High School Diploma -
Clayton High School
Clayton, NC06.2022
Skills
- Effective Customer Upselling
- Dining Customer Service
- Buffet Setup and Takedown
- Special Dietary Requirements
- Food Safety Standards
- Enforcing Rules
- Activity Supervision
- Decision Making
- Creative and Energetic
- Relationship Building
- Program and Activity Planning
- First Aid and CPR
- Team Leadership
- Problem-Solving
- Positive Reinforcement
- Positive Engagement
- Program Instruction
- Documentation and Reporting
- Positive Relationships
- Display Setup
- Customer Service
- Money Handling
- Loss Prevention
- Order Processing
- Verbal and Written Communication
- Documentation and Recordkeeping
- Cash Handling
- Complaint Management
- Product Promotions
- Product Knowledge
- Product and Service Sales
- Transaction Processing
- Teamwork and Collaboration
Certification
- [Lifeguard /CPR Certified] Training - [6/11/2023]
Timeline
Server
Olive Garden
07.2024 - 11.2024
Member Services
Planet Fitness Gym
02.2024 - 08.2024
Retail Sales Associate
Rush Innovation Greensboro
08.2023 - 10.2023
Camp Counselor- Treker
Betsy Jeff Penn 4-h Educational Center
06.2023 - 08.2023
Book Store Assistant
Western Carolina Book Store
12.2022 - 05.2023
Server/Cook's Assistant
Chilis Resturant
10.2022 - 05.2023
YMCA Camp Counselor
YMCA
06.2020 - 08.2022
Western Carolina University
Associate of Applied Science - Integrated Health Sciences
Wake Technical Community College
High School Diploma -
Clayton High School
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