Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Innes

Ocala,FL

Summary

Driven Pharmacy Technician with 7 years of experience and success in working within fast-paced retail and remote pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
08.2016 - Current
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supervised 5-7 pharmacy technicians and coordinated day-to-day assignments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Retail Associate

Regal Hollywood 16 Theatre
01.2014 - 12.2016
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Forest High School
Ocala, FL
06.2014

Skills

  • Pharmacy and Customer Records Management
  • Drug Inventory Control
  • Drug Storage Procedures
  • Intravenous Admixture Preparation
  • Aseptic Techniques
  • Manual and Automated Medication Dispensing
  • HIPAA
  • Inventory Control
  • Workflow Optimization
  • Problem-Solving Skills
  • Insurance Verification

Timeline

Lead Pharmacy Technician

CVS Pharmacy
08.2016 - Current

Retail Associate

Regal Hollywood 16 Theatre
01.2014 - 12.2016

High School Diploma -

Forest High School

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Taylor Innes