Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Ison

Certified Pharmacy Technician
San Antonio,TX

Summary

My experience working in a high-volume pharmacy as a CPhT, Immunization Administrator Certified, and APhA CPR Certified has given me the opportunity to thrive in an environment that results in providing a reliable service for which is essential for the wellbeing and health of patients, as well as exceptional customer service to ensure every visit makes each person feel that the are genuinely cared for as part of our community. I thoroughly enjoy my career and the positive impact that we have the privilege to respectively participate in, with all efforts to educate and safeguard our role in serving others. I am a driven nationally certified pharmacy technician with a proven track record and success in building strong relationships with patients and clients, as well as, detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. My qualities also include, working with a team that reflects compassion for efficiency, while assisting each other, so all goals are achieved with the utmost success to create a positive and unified co-working environment. I feel this emulates to our patients and establishes a circle of alacrity.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work History

Certified Pharmacy Technician

Walgreens Boots Alliance
10.2021 - Current
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
  • Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
  • Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
  • Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
  • Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
  • Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
  • Collected co-payments or full payments from customers.

CHAMPION/LEAD SALES ASSOCIATE

Macy's Orlando Fashion Square
11.2020 - 05.2021
  • ACTIVE WOMENS WEAR - MACY'S ORLANDO FASHION SQUARE, My experience working as lead champion for Macy's, managing over 80 employees in all departments, allowed me to acquire skills helping associates in aspects of training, conflict resolution with customers, questions about inventory, improving customer service satisfaction, efficiency, and increasing productivity/sales by emphasizing merchandising with various creative reward incentives, i.e. bingo winners, sales achievements, excellent customer reviews, etc. Leading a team as a manager has taught me how to not only lead but to work well with a team and to assess new avenues of improvement while always considering what it best for all members of the group. I excel at these particular skills because of my dedication to performing to the best of me abilities. closely with Elisa, Head Store Manager, had an opportunity to design layouts for all departments, holiday displays and activities for employees to boost the team dynamic. Also, as head of the loss prevention team, collaborating with undercover officers posing as customers, was able to reduce theft, in response, increase quarterly sales percentages. I was awarded certificates for Best Creativity, Initiative, and Motivation, an advocate for loss prevention, and also apart of the Recognition Committee. In conclusion, I have gained many skills in managing multiple employees, departments, in most aspects for a large corporation with successful results, that was beneficial for all parties involved.

VETERINARY RECEPTIONIST/DATA ENTRY/RECORDS SPECIALIST

Garden Veterinary Clinic
02.2020 - 10.2020
  • My duties consisted of answering client calls for scheduling, ordering prescriptions, and/or questions about the health of their pets. I was also responsible, for data entry which involved entering all client paper files into the new software Navetor, and color coordination doctor notes and procedures. Lastly, I assisted the Veterinarians and Vet Technicians with the treatment and care of pets.

STORE MANAGER

THE ART OF DONUT
12.2017 - 11.2019
  • My duties consisted of managing the stores day to day operations. I was responsible for supervising a team of associates by placing them, as well as performing duties myself, in certain areas of the store to perform payment transactions, handling and delivering products to customers, decorating and restocking items, answering phones and emails, processing custom orders and making sure all orders are processed correctly by other employees and scheduled accordingly, as well as paid in full before date of service. I was also responsible for daily, weekly, and monthly inventory, stocking, and quality control of products in the store, as well as all training and meetings with front of house employees and maintaining constant communication with back of house staff. I addressed all complaints as well as compliments from customers dealing with all operations of the store. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

BOOK SELLER/BUYER

HALF PRICE BOOKS
12.2015 - 10.2017
  • My duties consisted of purchasing anything professionally printed or recorded through the stores buy counter, pricing the items, and stocking. I was personally responsible for running various sections. I worked individually in section maintenance and as a team with answering phones, payment transactions, buy counter purchasing, pricing merchandise, completing in-store and phone product orders, while providing constant customer service. I love to read and have quite a collection. I very much enjoyed working in the book industry and learning about the various genres and authors. I organized store merchandise racks and displays to promote and maintain visually appealing environments. Used consultative sales approach to understand customer needs and recommend relevant offerings. Processed information and merchandise through POS register system.

CHIROPRACTIC ASSISTANT/REHAB COORDINATOR

FAMILY CHIROPRACTIC CENTER
05.2012 - 06.2013
  • My previous experience working as a chiropractic assistant has allowed me to develop skills working with patients and providing a welcoming and educational experience that will help motivate them to live a better quality life. I was able to learn how to perform all tasks as a receptionist including scheduling, payment transactions, insurance verification, dictation of patient notes, filing, billing, medical records, and all patient intake procedures. I especially enjoyed working directly with every patient in developing individual protocols for therapy and rehab when first coming to the clinic, and it was incredibly rewarding to watch them physically and mentally improve during their treatment. It is always important to remain patient and understanding during the entire process in order to gain and maintain trust so they can get the most out of every visit. duties consisted of acquiring patient information for treatment analysis, symptom updates and/or prognosis status in preparation for doctor examination, including dictation of doctor notes from evaluations. Muscle Testing, assisting the doctor with certain manipulations, and trigger point therapy, as well as designing patient rehabilitation protocols, appointment scheduling, insurance verification, ordering health supplements, and payment transactions. Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for all patients and families.

CHIROPRACTIC ASSISTANT/Director of Rehabilitation Services

Kapsner Chiropractic Centers
03.2010 - 05.2012
  • I was responsible for establishing the rehabilitation department at the Cedar Park Clinic, which encompassed designing individual patient rehabilitation protocol and supervised patient therapies, therapeutic massage and modalities at the clinic and health care conventions. I also performed patient intake consisting of vitals, weight, patient demographics, appointment scheduling, payments, and local marketing. Trained and mentored new employees on industry practices and business operations. Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Education

Nationally Certified Pharmacy Technician License - Pharmacy Technician

Pharmacy Technician Certification Board
San Antonio, TX
12.2021 - 12.2023

Associate of Applied Science - Prenursing Studies

Northwest Vista College
San Antonio, TX
05.2012 - 05.2014

Associate of Arts - Liberal Arts And Sciences

Northwest Vista College
San Antonio, TX
05.2012 - 05.2014

Licensed Massage Therapist - Massage Therapy

St. Philip's College
San Antonio, TX
05.2007 - 05.2008

High School Diploma -

East Central High School
San Antonio, TX
05.2000 - 05.2004

Skills

Providing excellent customer service is one of the most important features in any job and throughout my work history, I have acquired the abilities to make customers feel welcomed, educated, and always attempt to exceed their expectationsIt is always important to remain patient and understanding during the entire process in order to gain and maintain trust so they can get the most out of every visit

A few of my best skills consist of paying close attention to detail and for being extremely well organized This in turn allows my to be more than proficient in every aspect of my position I enjoy working in a structured environment and thrive when able to solve problems and allow for a smooth flow of operations

I have attained an innumerable amount of skills working extensively in a highly productive and fast-paced pharmacy that include the following:

  • POS system knowledge
  • HIPAA Regulations
  • Quality Control Procedures
  • Advanced math skills
  • Pharmaceutical Calculations
  • Pharmacology Expertise
  • Pharmacy Law Compliance
  • Sterile Product Preparation
  • Prescription Interpretation
  • Adherence to Protocols
  • Drug Interaction Monitoring
  • Drug Classification Knowledge
  • Medicare and Medicaid process
  • FDA Drug Safety Guideline

Timeline

Nationally Certified Pharmacy Technician License - Pharmacy Technician

Pharmacy Technician Certification Board
12.2021 - 12.2023

Certified Pharmacy Technician

Walgreens Boots Alliance
10.2021 - Current

CHAMPION/LEAD SALES ASSOCIATE

Macy's Orlando Fashion Square
11.2020 - 05.2021

VETERINARY RECEPTIONIST/DATA ENTRY/RECORDS SPECIALIST

Garden Veterinary Clinic
02.2020 - 10.2020

STORE MANAGER

THE ART OF DONUT
12.2017 - 11.2019

BOOK SELLER/BUYER

HALF PRICE BOOKS
12.2015 - 10.2017

Associate of Applied Science - Prenursing Studies

Northwest Vista College
05.2012 - 05.2014

Associate of Arts - Liberal Arts And Sciences

Northwest Vista College
05.2012 - 05.2014

CHIROPRACTIC ASSISTANT/REHAB COORDINATOR

FAMILY CHIROPRACTIC CENTER
05.2012 - 06.2013

CHIROPRACTIC ASSISTANT/Director of Rehabilitation Services

Kapsner Chiropractic Centers
03.2010 - 05.2012

Licensed Massage Therapist - Massage Therapy

St. Philip's College
05.2007 - 05.2008

High School Diploma -

East Central High School
05.2000 - 05.2004

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Taylor IsonCertified Pharmacy Technician