Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Ivy

Austin,Texas

Summary

Compassionate team leader with over a year and a half experience in a managerial role, skilled in team motivation, sales planning, and talent scouting. Increased staffing by 75% by setting up a store hiring event.

Received a certificate of excellence for an increase of 11.3% in April 2024 for my store.

Overview

2
2
years of professional experience

Work History

Sales Associate

Aeropostle
Cedar Park, Texas
06.2022 - 09.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Supervisor

Aeropostale
Cedar Park, Texas
09.2022 - 07.2024
  • Train, coach , and model selling strategies
  • Ensuring loyalty programs are being executed
  • Attended weekly manager meeting to discuss selling opportunities .
  • Track sales productivity per hour during schedules shifts
  • Motivates associates to achieve their goals.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Assistant Manager

Aeropostale
Austin, Texas
07.2023 - Current
  • Adjusted schedules according to payroll projections.
  • Established new performance objectives using WTD/MTD financial forecasts and provided training to team members on strategies to achieve them.
  • Examined sales from the previous years to estimate how the market will respond to our products
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by utilizing my brand's tailored instructions
  • Upheld brand image by maintaining branch cleanliness, approachability, and customer service
  • Managed over 20 associates in adhering to company handbook regulations, policies, and standards during a two-year managerial role.
  • Safeguarded against inventory errors through tracking deliveries and reporting any inconsistencies
  • Fill open positions with qualified candidate in a timely manner
  • Use department reports to maximize profitability
  • Plan and execute floorsets, promotions, marketing,window updates in partner ship with SM

Education

Some College (No Degree) - Fashion Design

Austin Community College
Cedar Park, TX

Skills

  • Talent scouting
  • Visual merchandising
  • Operations management
  • Loss prevention training
  • Employee scheduling
  • Product and service knowledge
  • Customer service and satisfaction
  • Problem solving
  • Upselling

Timeline

Assistant Manager

Aeropostale
07.2023 - Current

Supervisor

Aeropostale
09.2022 - 07.2024

Sales Associate

Aeropostle
06.2022 - 09.2022

Some College (No Degree) - Fashion Design

Austin Community College

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Taylor Ivy