Taylor Jackson
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bath & Body Works
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Material Handler/Inventory Assistant
Nike Golf/ GXO
07.2023 - 10.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Received and unpacked shipments and new equipment as directed.
Front Desk, Receptionist
Walton Life Fitness Center
11.2022 - 03.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Clinic Assistant
Northwest Arkansas Community College Health Center
08.2022 - 12.2022
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Replenished spaces with fresh linens for clinic use.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Intern
Hampton Inn & Suites Germantown
07.2019 - 12.2020
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Prepared project presentations and reports to assist senior staff.
Education
Associate of Applied Science - Nursing
Southwest Community College
Memphis, TN12.2024
High School Diploma -
Middle College High School
Memphis, TN06.2021
Skills
- Leadership
- Verbal/Written Communication
- Office Organization
- Time management
- Conflict resolution
- Digital marketing
- Project management
- Microsoft software
- Healthcare Customer Service
- Technology skills
- Medical terminology
- Inventory Control
Timeline
Material Handler/Inventory Assistant
Nike Golf/ GXO
07.2023 - 10.2023
Front Desk, Receptionist
Walton Life Fitness Center
11.2022 - 03.2023
Clinic Assistant
Northwest Arkansas Community College Health Center
08.2022 - 12.2022
Sales Associate
Bath & Body Works
03.2021 - Current
Intern
Hampton Inn & Suites Germantown
07.2019 - 12.2020
Associate of Applied Science - Nursing
Southwest Community College
High School Diploma -
Middle College High School
Similar Profiles
Margaret GonzalezMargaret Gonzalez
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Kimberly BirirKimberly Birir
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Melanie DebrumMelanie Debrum
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Emily AvilesEmily Aviles
Warehouse Associate at Bath & Body WorksWarehouse Associate at Bath & Body Works
Jamarr D. StackensJamarr D. Stackens
Personal Security Specialist at Jerry Lee LewisPersonal Security Specialist at Jerry Lee Lewis