Taylor Jackson
Spring,TX
Summary
Highly skilled and results-driven professional with a demonstrated history of optimizing operational processes and ensuring compliance across diverse organizational functions. Currently serving as an HR Employee Service Analyst, aligning HR processes with industry standards and legal mandates, fostering open communication channels to guide employees through hiring process requirements. Spearheaded operational efficiencies as an Intake/Clinic Visit Coordinator and led the development of streamlined information gathering processes as a Remote Medical Billing Specialist, consistently delivering tangible results. With a keen eye for detail and a proactive approach to problem-solving, excels in driving productivity enhancements, reducing error rates, and fostering collaboration across teams.
Overview
9
9
years of professional experience
Work History
HR Employee Service Analyst
Houston Independent School District
2022.01 - 2024.07
- Manage end-to-end onboarding processes for new employees, overseeing offer letters and new hire paperwork to ensure a smooth transition
- Collaborate with budgeting department staff on position management and contribute to year-round budget meetings, including the annual development process
- Act as a key liaison between HR and employees, providing detailed guidance on certification requirements and procedural nuances
- Work with HRIS department to deliver human capital data and analytical reports, supporting decision-making for school principals, division leaders, and central office managers
- Serve as a subject matter expert in multiple HR areas, offering direction, coaching, training, and support to principals, division leaders, and central office managers.
Intake/Clinic Visit Coordinator
Workcare
2020.08 - 2022.01
- Engineered operational efficiencies through the refinement of incident intervention protocols, deftly managing incoming calls to realize a noteworthy 20% reduction in the average duration for call resolutions
- Ensured the integrity & timeliness of data by consistently inputting cases into the database system, facilitating the prompt recording of employee demographic information for subsequent analysis and reporting
- Pioneered the development and implementation of a comprehensive client notification system, strategically designed to enhance communication channels and elevate client satisfaction scores by a notable 15%
- Expedited case resolution by promptly assigning tasks to clinicians for follow-up, thereby reducing response times and enhancing documentation quality through comprehensive reviews of after-hour messages and clinician notes, leading to a tangible 10% decrease in errors
- Revamped the retrieval process for employee medical records by proactively coordinating with clinics, culminating in an impressive 30% reduction in turnaround time
- Cultivated enhanced synergy across departments by seamlessly managing cases from diverse divisions, thereby preemptively mitigating potential operational bottlenecks and fostering a culture of collaboration.
Remote Medical Billing Specialist
Truebridge
2019.01 - 2020.08
- Spearheaded the development and implementation of a streamlined information gathering process from healthcare providers, culminating in a marked enhancement of accuracy rates for assigning precise medical codes
- Delivered timely and efficient assistance to healthcare providers, insurers, and patients, resulting in heightened satisfaction levels and a notable 20% reduction in query resolution duration
- Exemplified unwavering commitment in executing daily billing tasks, ensuring meticulous follow-up on outstanding claims, proficient denial management, and successful appeals filing, consequently achieving a 15% augmentation in maximum reimbursement
- Upheld stringent standards for claims submissions, maintaining a zero-error objective, thereby driving a notable 10% decline in claim rejections and consequent revenue diminution
- Applied proficient expertise in deciphering Explanation of Benefits (EOB), facilitating accurate payment reconciliations and expedient resolution of discrepancies with insurance entities.
Remote Clinical Administrator Coordinator
UnitedHealth Group
2015.02 - 2019.01
- Conducted comprehensive intake processes to address customer service inquiries proficiently, leveraging diverse databases to promptly identify and resolve issues encompassing benefits, eligibility, and claims
- Educated and empowered customers on the core principles and advantages of consumer-driven healthcare, fostering a deeper understanding of managing health and well-being effectively
- Ensured members' awareness of their rights in compliance with HIPAA regulations, actively advocating for them by facilitating communication with care providers, scheduling appointments, and connecting them with internal specialists as needed
- Delivered informative updates and status reports on previously submitted pre-authorizations or pre-determination requests, maintaining transparency and clarity throughout the process
- Demonstrated autonomy in decision-making and problem-solving, exercising keen judgment and critical thinking to address challenges creatively while consistently fulfilling commitments and establishing realistic expectations for consumers
- Orchestrated effective planning, prioritization, and organization of tasks to achieve established objectives efficiently, optimizing productivity and delivering results in alignment with organizational goals.
Education
Business Management -
Prairie View A&M University
Prairie View, TX12.2012
Skills
- Human Resources Management
- HR Information Systems
- Employee Data Management
- Compliance Regulations
- Confidentiality Protocols
- Recruitment Coordination
- Interview Scheduling
- Offer Letter Management
- Employment Agreements
- Benefits Administration
- Data Analysis
- Policy Compliance
- New Hire Paperwork
- Background Checks
- Hiring Process Support
- HR Department Support
- Workforce Functioning
- Employee Assistance
- Microsoft Word
- Excel
- 50 WPM
- MACESS
- Outlook
- Power Point
- Care One
- UTD
- Quick books
- Rx Claims
- Facets
- Community Care
- SAP
- Application support
- Business Analysis
- Customer Service
- Customer Relations
- Data Entry
- Critical Thinking
References
Available upon request.
Timeline
HR Employee Service Analyst
Houston Independent School District
2022.01 - 2024.07
Intake/Clinic Visit Coordinator
Workcare
2020.08 - 2022.01
Remote Medical Billing Specialist
Truebridge
2019.01 - 2020.08
Remote Clinical Administrator Coordinator
UnitedHealth Group
2015.02 - 2019.01
Business Management -
Prairie View A&M University
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