Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Taylor Jackson

Seattle,WA

Summary

Dynamic customer service professional with proven expertise at National Safety Inc,. Im adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and complaint resolution. I excel in high-pressure environments, ensuring effective communication and follow-up. Proficient in POS systems and Sage Business Management Software. I consistently deliver exceptional service and foster positive customer experiences.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

National Safety Inc
02.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Leveraged CRM tools to maintain accurate records of client interactions and transactions.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Sales Associate

Sally Beauty Holdings Inc.
09.2018 - 03.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Markdown Lead/Retail Sales Associate

Marshalls Department Store
06.2016 - 07.2018
  • Maximized knowledge retention among team members by producing well-structured training materials using the markdown language.
  • Facilitated smooth transitions during organizational changes by maintaining up-to-date documentation in an accessible, markdown-based format.
  • Conducted regular audits of written materials to maintain consistency in tone, style, and formatting following established guidelines.
  • Collaborated with cross-functional teams to develop effective communication strategies using the Markdown language as a foundation.
  • Trained new team members on best practices for using Markdown, accelerating their onboarding process and improving overall efficiency.
  • Optimized content management systems by integrating them with the Markdown language, simplifying document editing and collaboration.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Crew Member

McDonald's Restaurant
06.2014 - 10.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma

Phoenix High School
Roseburg, OR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Follow-up skills
  • Customer education
  • Account management
  • Document control
  • POS systems expert
  • Delivery scheduling
  • [Software] CRM system proficiency

Timeline

Customer Service Representative

National Safety Inc
02.2024 - 08.2025

Sales Associate

Sally Beauty Holdings Inc.
09.2018 - 03.2021

Markdown Lead/Retail Sales Associate

Marshalls Department Store
06.2016 - 07.2018

Crew Member

McDonald's Restaurant
06.2014 - 10.2015

High School Diploma

Phoenix High School

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Taylor Jackson