Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
Work History
Manager
Foot Locker
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Supervised day-to-day operations to meet performance, quality, and service expectations.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Developed and implemented business strategies to achieve business goals and stay competitive.
Customer Service Representative
Spectrum
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Account Executive - Payables and Receivables
TLC Associates
Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past-due balances.
Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Streamlined payables and receivables processes by implementing efficient systems and software tools.
Maintained an organized filing system for financial records, enabling easy access during audits or other review processes.
Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors promptly.
Service Biller
Group 1
04.2023 - Current
Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
Kept all information secure and confidential.
Reduced billing errors by implementing strict policies and systematic procedures.
Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
Maintained accurate client records, ensuring proper billing and payment tracking.
Executed billing tasks and recorded information in company databases.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.