Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor James

Houston,TX

Summary

Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Manager

Foot Locker
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Customer Service Representative

Spectrum
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Account Executive - Payables and Receivables

TLC Associates
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past-due balances.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained an organized filing system for financial records, enabling easy access during audits or other review processes.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors promptly.

Service Biller

Group 1
04.2023 - Current
  • Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
  • Kept all information secure and confidential.
  • Reduced billing errors by implementing strict policies and systematic procedures.
  • Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
  • Maintained accurate client records, ensuring proper billing and payment tracking.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Determined proper codes for services.

Education

Kinesiology

Tyler Jr. College
Tyler Tx

Skills

  • Time Management
  • Complex Problem-Solving
  • Financial Accounting
  • Billing Systems
  • Active Listening

Timeline

Service Biller

Group 1
04.2023 - Current

Manager

Foot Locker

Customer Service Representative

Spectrum

Account Executive - Payables and Receivables

TLC Associates

Kinesiology

Tyler Jr. College
Taylor James