Taylor James
Alexandria,VA
Summary
Driven by a passion for enhancing guest experiences, I excelled at CitizenM Hotels, mastering front office operations and interdepartmental communication. My proactive approach led to significant improvements in guest satisfaction and staff development. Skilled in both guest satisfaction tracking and team training, my contributions fostered a positive, results-driven environment. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Hotel Manager
CitizenM Hotels
06.2022 - Current
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Enhanced team performance through regular evaluations, feedback sessions, and professional development opportunities.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
Operations Intern
CitizenM Hotels
01.2024 - 08.2024
- Supported team members in reaching project goals by providing guidance and resources as needed.
- Contributed to the successful execution of various initiatives, working closely with cross-functional teams.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Ambassador
CitizenM Hotels
03.2021 - 06.2022
- Greeted customers and clients to create welcoming atmosphere.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Trained new staff members in customer service techniques and hotel operations.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Overnight Receptionist
Capitol Concierge
11.2019 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, data entry and managing office supplies inventory.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
Education
Associate of Arts - Communications
Old Dominion University
Norfolk, VAHigh School Diploma -
Benjamin Banneker Academic High School
Washington, DC06.2015
Skills
- Front office operations
- Guest satisfaction tracking
- Staff Training and Development
- Food and Beverage Management
- Interdepartmental communication
Certification
- T.I.P.S. Certified (DC)
- Food Protection Manager
- First Aid Certification
Timeline
Operations Intern
CitizenM Hotels
01.2024 - 08.2024
Assistant Hotel Manager
CitizenM Hotels
06.2022 - Current
Ambassador
CitizenM Hotels
03.2021 - 06.2022
Overnight Receptionist
Capitol Concierge
11.2019 - 03.2021
Associate of Arts - Communications
Old Dominion University
High School Diploma -
Benjamin Banneker Academic High School
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