Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor James

Miramar,FL

Summary

Accomplished Head Veterinary Technician at Sunshine Animal Hospital, I leveraged strong organizational skills and a commitment to excellence, significantly enhancing team efficiency and client satisfaction. Expert in data entry and client relations, my proactive approach and adept problem-solving abilities ensured high-quality care and operational improvements.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

5
5
years of professional experience

Work History

Receptionist

Sunshine Animal Hospital
01.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained effective client communication.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Managed cash exchanges with precision.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.

Head Veterinary Technician

Sunshine Animal Hospital
06.2019 - Current
  • Developed and implemented a comprehensive training program for new technicians, ensuring they gained the necessary skills and knowledge to excel in their roles.
  • Collaborated with other departments, providing technical expertise to support overall company objectives.
  • Improved equipment performance by conducting regular maintenance and system upgrades.
  • Led regular team meetings to discuss ongoing projects, share best practices, address any concerns or challenges faced by team members, and celebrate successes together as a cohesive unit.
  • Maximized team efficiency with thorough training and supervision of junior technicians.
  • Maintained comprehensive documentation of all service calls, including resolutions implemented and follow-up actions required if necessary.
  • Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Intern

Disney World
05.2022 - 08.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Education

Associate of Arts - Radiology

Broward College
Fort Lauderdale, FL
06-2023

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Multi-line telephone operation

Accomplishments

  • Managed Front desk and entire hospital area.
  • Recognized by customers and Main Doctor for expedient and effective service.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Assisted management with the training of multiple new staff members.

Timeline

Receptionist

Sunshine Animal Hospital
01.2023 - Current

Intern

Disney World
05.2022 - 08.2022

Head Veterinary Technician

Sunshine Animal Hospital
06.2019 - Current

Associate of Arts - Radiology

Broward College

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Taylor James