Taylor-Jayne Adrian
Sioux Falls,SD
Summary
Detail-oriented Compliance Specialist with a strong track record for conducting research and compliance investigations. Productive, responsible and insightful professional known for high productivity and efficient task completion. Highly-motivated employee with a desire open to new challenges while sharing several years of experience taking on a new position at a successful organization.
Overview
8
8
years of professional experience
Work History
Compliance Specialist
Vervent
Sioux Falls, SD
03.2017 - Current
- Advised staff and customers through audits and remedy compliance issues.
- Investigated reported and identified compliance issues against accepted standards.
- Identified gaps in current control frameworks which may lead to non-compliance issues.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Provided support to department by assisting with special assignments and projects.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Interpreted legal documents such as contracts, leases, operating agreements.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Collaborated with legal and operational teams to address compliance issues and implement corrective actions.
- Helped to investigate fraud and identify risks in collaboration with risk management
- Identified key issues regarding workflow processes by assisting professionals with quality reviews.
- Checked records for required signatures by closely reviewing documents.
- Investigated complaints related to the violation of standards or regulations.
- Reviewed records in cases of potential liability and determined compliance actions.
- Created plans to improve and correct operations in order to stay compliant.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Identified areas for process improvements by analyzing trends in escalations across multiple channels such as phone calls, emails, web chats.
- Reviewed existing policies, procedures, and processes related to customer complaints and proposed changes as needed.
- Facilitated communication between different departments throughout the organization when dealing with complex issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Coordinated with internal teams such as sales, marketing, finance, legal, operations to investigate any potential fraud or abuse cases.
- Investigated customer complaints and provided resolutions to escalated issues.
- Created detailed reports on all escalated customer complaints with associated root cause analysis.
- Provided guidance to team members in resolving complex customer issues or escalating them appropriately when necessary.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Harrisburg High School
Harrisburg05-2013
Skills
- Information gathering
- Ethics management
- Influencing skills
- Industry awareness
- Anti-money laundering
- Information security
- Investigation techniques
- Research proficiency
- Due diligence
- Documentation skills
- Operations support
- Documentation review
Affiliations
Most of my time outside of work is spent exploring nature and trying to be active and social with my son who is everything to me!
- Achieved 1st Place at SD State Fair 4h for Photography
- Manage individual Portrait and Branding Photography in free time
- Enjoy reading books and writing fiction/non-fiction genres
- Accomplished playing Volleyball in high school and 2 years community teams
- Succeeded Competitive Cheerleading 1 year
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The difference between who you are and who you want to be is what you do.
Unknown
Languages
en
Native language
Interests
Photography
Motorcycles
Reading
Traveling
Learning
Timeline
Compliance Specialist
Vervent
03.2017 - Current
High School Diploma -
Harrisburg High School
Similar Profiles
Hussein AlywahbyHussein Alywahby
Sr. Manager, Web Development at VerventSr. Manager, Web Development at Vervent
Sovanna XayavongSovanna Xayavong
Fraud Prevention Specialist at VerventFraud Prevention Specialist at Vervent
Kristi AustinKristi Austin
Senior Accountant at Vervent CardSenior Accountant at Vervent Card