TAYLOR J. CHAPEL
PORTAGE
Summary
Dynamic professional with extensive experience in electrical troubleshooting and customer relationship management, honed at IBEW Local 876. Proven ability to enhance team performance through effective collaboration and adherence to safety compliance. Skilled in heavy equipment operation and power line repair, consistently delivering high-quality results in challenging environments.
Overview
17
17
years of professional experience
Work History
Apprentice Lineman
IBEW Local 876
Cadillac
12.2019 - Current
- Class A CDL
- Climbed utility poles to install or repair power lines.
- Installed and maintained electrical distribution systems in residential and commercial areas.
- Operated heavy equipment for trenching, digging, and lifting during installations.
- Troubleshot problems with existing electrical systems using test meters and other diagnostic instruments.
- Collaborated with linemen to efficiently complete projects, enhancing overall team performance.
- Followed safety protocols to uphold compliance with industry standards and protect team safety.
- Responded quickly in emergency situations involving downed power lines or broken transformers.
Delivery Courier
FedEx: Express
Portage
11.2025 - 06.2026
- Ensured timely delivery of packages to customers in accordance with company standards.
- Delivered packages efficiently across designated routes.
- Utilized navigation tools and local knowledge to find the most efficient delivery routes.
- Managed delivery schedules to maximize route efficiency and meet customer expectations.
- Communicated with dispatch for route adjustments and updates.
- Coordinated with team members to ensure timely package pickups.
- Utilized handheld scanners to track package deliveries.
- Ensured compliance with safety regulations during deliveries.
- Delivered items directly into customers' homes, providing personalized customer service.
- Provided exceptional customer service at delivery locations.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
Construction and Roofing
Tim’s Construction
Parma
04.2017 - 04.2018
- Applied mechanical skills to complete various construction tasks efficiently.
- Utilized manual and power tools, adhering to operational guidelines for safe and effective use.
- Interpreted basic floor plans and work orders to ensure project accuracy and alignment with specifications.
- Used mathematics to calculate dimensions related to construction projects.
- Able to take, record and follow standard measurements and cut or separate materials to specific measurements or quantities
- Deliver a high quality output consistent with the Company's construction standards
- Ability to safely perform all tasks of Company's safety policies and procedures
- Ability to follow spoken and written instructions and work in construction environment with minimal guidance from leads or supervisors
- Worked outdoors in diverse weather conditions for extended periods.
Sales Executive
ORACLE Hospitality / MICROS Systems
Columbia
01.2012 - 12.2016
- Managed and represented territory covering diverse accounts, enhancing customer engagement
- Communicated with existing customers and identified new opportunities to expand territory
- Built and maintained customer relationships through regular communication and engagement.
- Performed field calls for accounts in assigned territory
- Developed responses to requests for quotes and creating proposals
- Coordinated with all departments to integrate sales orders, ensuring seamless execution
Implementation Specialist
MICROS Systems
Columbia
01.2011 - 12.2012
- Resolved technical issues by diagnosing problems and implementing effective solutions for customers
- Facilitated product installations and educated users on functionality
- Tracked project task completion and maintained detailed status reports for internal project oversight
Client Care Representative
Quicken Loans
Farmington Hills
01.2010 - 12.2010
- Consulted with clients on refinancing options, enhancing understanding of loan alternatives
- Coordinated with attorneys and notaries to secure loan closing appointments, ensuring timely transactions
- Assisted clients with mortgage inquiries and application processes.
- Educated customers on loan products and services offered.
- Coordinated documentation collection for loan processing efficiency.
Sales Credit Manager
Wells Fargo
Ann Arbor
01.2010 - 12.2010
- Scheduled financial analysis appointments with customers to assess their needs
- Facilitated sales of real estate, auto loans, and insurance products, enhancing client financial options
- Managed credit risk assessment for diverse client portfolios.
- Evaluated credit applications for loans and lines of credit.
- Developed credit policies to enhance lending practices.
Education
Consumers Energy Lineworker Program -
Marshall, MI04-2019
Lineworker Academy - Class A CDL, Read and draw wiring schematics, Basic electrical calculations, Ability to climb in all heights, Experienced in Bucket truck, Digger, and Bobcat operations, Setting poles, Energized 120 Volts, Changing transformers, Physically fit, CPR trained, OSHA card pole top rescue, Bucket rescue, Performs in all weathers, Mechanically inclined
Lansing Community College
Lansing, MI10-2017
Bachelor of Arts Degree - Communication Studies: Concentration in Business
Hillsdale College
Hillsdale, MI05-2010
Student Leadership Academy -
Rockwell Lake Lodge
Luther, MI08-2009
Skills
- Electrical troubleshooting
- Safety compliance
- Heavy equipment operation
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Inventory management
- Deadline adherence
- Multitasking and organization
Timeline
Delivery Courier
FedEx: Express
11.2025 - 06.2026
Apprentice Lineman
IBEW Local 876
12.2019 - Current
Construction and Roofing
Tim’s Construction
04.2017 - 04.2018
Sales Executive
ORACLE Hospitality / MICROS Systems
01.2012 - 12.2016
Implementation Specialist
MICROS Systems
01.2011 - 12.2012
Client Care Representative
Quicken Loans
01.2010 - 12.2010
Sales Credit Manager
Wells Fargo
01.2010 - 12.2010
Consumers Energy Lineworker Program -
Lineworker Academy - Class A CDL, Read and draw wiring schematics, Basic electrical calculations, Ability to climb in all heights, Experienced in Bucket truck, Digger, and Bobcat operations, Setting poles, Energized 120 Volts, Changing transformers, Physically fit, CPR trained, OSHA card pole top rescue, Bucket rescue, Performs in all weathers, Mechanically inclined
Lansing Community College
Bachelor of Arts Degree - Communication Studies: Concentration in Business
Hillsdale College
Student Leadership Academy -
Rockwell Lake Lodge