Taylor Jefferson
Richmond,TX
Summary
Dedicated professional with extensive experience in healthcare administration and patient care, now transitioning to a Customer Success Manager role. Proven track record in building and maintaining strong client relationships, optimizing service delivery, and enhancing customer satisfaction. Skilled in problem-solving, communication, and team collaboration, with a focus on achieving customer-centric outcomes and ensuring exceptional service experiences.
Overview
16
16
years of professional experience
Work History
Clinic Coordinator / Medical Assistant
UT Health Science Center
2020.09 - Current
- Developed and maintained strong relationships with patients, providing personalized support and addressing concerns to enhance their experience
- Managed clinic operations, including records maintenance and billing, ensuring seamless service delivery and client satisfaction
- Coordinated with various teams to ensure effective communication and collaboration, facilitating a cohesive approach to patient care and service
- Implemented process improvements that enhanced operational efficiency and client engagement.
Clinic Coordinator / Medical Assistant
CNS of Houston
2016.11 - 2020.09
- Served as the primary point of contact for patients, effectively managing their needs and ensuring a high level of satisfaction
- Facilitated clear and proactive communication to understand patient requirements and provide timely solutions
- Optimized service delivery through case management and coordination, resulting in improved patient outcomes and satisfaction
- Handled complex issues and emergencies with a focus on resolution and compliance, enhancing overall client trust and reliability.
Medical Assistant
UT Physicians
2008.06 - 2016.11
- Supported a pediatric clinic by managing administrative tasks and ensuring high standards of patient care and service
- Engaged with patients to gather feedback and address concerns, contributing to a positive and supportive clinic environment
- Ensured adherence to regulatory standards and operational protocols, maintaining quality and consistency in service delivery.
Education
Bachelor of Science in Psychology -
University of Houston - Victoria
01.2018
Associate of Arts in Liberal Arts - undefined
Houston Community College
01.2015
Certification in Medical Assisting Program - undefined
Everest Institute - Houston
01.2006
Skills
- Customer Relationship Management
- Client Onboarding and Training
- Issue Resolution and Escalation
- Process Optimization
- Effective Communication and Interpersonal Skills
- Team Leadership and Coordination
- Data Analysis and Reporting
- Compliance and Quality Assurance
- Patient Education
- Patient Advocacy
Timeline
Clinic Coordinator / Medical Assistant
UT Health Science Center
2020.09 - Current
Clinic Coordinator / Medical Assistant
CNS of Houston
2016.11 - 2020.09
Medical Assistant
UT Physicians
2008.06 - 2016.11
Bachelor of Science in Psychology -
University of Houston - Victoria
Associate of Arts in Liberal Arts - undefined
Houston Community College
Certification in Medical Assisting Program - undefined
Everest Institute - Houston
Similar Profiles
Kayleigh KuhnKayleigh Kuhn
Autopsy Technician at UT Health Science Center - West TN Forensic CenterAutopsy Technician at UT Health Science Center - West TN Forensic Center
Joan Kay JacksonJoan Kay Jackson
Clinic Supervisor at UT Health Science CenterClinic Supervisor at UT Health Science Center
Cynthia JimenezCynthia Jimenez
Surgical Dental Assistant at UT Health Science CenterSurgical Dental Assistant at UT Health Science Center