Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Esthetician
Hello Sugar
09.2023 - Current
Provide education-oriented skin services, perform full body waxing & sugaring services, skin consultations, brow consultations, maintain a sanitary work station, sell memberships and products, attend employee education & development meetings, develop harmonious relationships with co-workers and clientele
Project Management/Coordination
SAC Wireless
02.2018 - Current
Reviews audits, develops Site Development Plan and budget, manages specialists and project coordinators, executes Quality Plan, resolves complex leasing and zoning issues, manages the project's budget, manages site acquisition vendors, evaluates staff workload
Retail Store Associate
CVS
11.2022 - 05.2024
Providing differentiated customer service, focusing on the customer, accurately perform cashier duties, maintaining the sales floor, supporting opening and closing store activities, providing customer support to all departments
Bartender
Beatrix-Fulton Market
11.2021 - 09.2022
Ensure the overall guest experience exceeds expectations, greet guests with a warm, sincere smile, use tact and good judgment when dealing with guest challenges, account for and maintain the security of all bar stock and inventory, responsible for the security and reconciliation of the bar cash drawer, accurately record and account for all items ordered, comply with all safety and sanitation guidelines and procedures
Lead Bartender
Caribbean Jerk Palace
05.2020 - 10.2021
Set up and maintain cleanliness of the bar area, keep inventory stocked throughout the day, prepare and mix drink orders in a timely and professional manner, operate POS system daily, assist guests with any questions or concerns, assist new employees and train them on the drink menu and mixing
Retail Sales Consultant
Sprint Corp/Sprint Connect
08.2017 - 02.2018
Provide consultation service to customers, deliver an outstanding store experience, strive to meet key performance objectives, identify the right solutions for customer issues
Education
Certified Bartender/BASSET Licensed -
ABC Bartending Schools
High school diploma -
Lincoln Park High School
Esthetician License -
Avalon Esthetics School
Emergency Medical Technician Program/ General Studies, Language Arts/General Studies -
Harold Washington College
01.2018
Skills
Hardware: Routers and servers, iOS, Mac OS, Android OS
Software: Microsoft Office (Excel, PowerPoint, Word, Outlook)
Networks: LAN/WAN VLAN, Network security
Effectively able to type at least 60 WPM
Sanitization
Spa retail sales
Eyebrow shaping and tinting
AZ licensed esthetician
Relationship building and management
Excellent team player
Sales background
Customer Consultation
Timeline
Esthetician
Hello Sugar
09.2023 - Current
Retail Store Associate
CVS
11.2022 - 05.2024
Bartender
Beatrix-Fulton Market
11.2021 - 09.2022
Lead Bartender
Caribbean Jerk Palace
05.2020 - 10.2021
Project Management/Coordination
SAC Wireless
02.2018 - Current
Retail Sales Consultant
Sprint Corp/Sprint Connect
08.2017 - 02.2018
Certified Bartender/BASSET Licensed -
ABC Bartending Schools
High school diploma -
Lincoln Park High School
Esthetician License -
Avalon Esthetics School
Emergency Medical Technician Program/ General Studies, Language Arts/General Studies -