Taylor Jenkins
Manager - Strategic Accounts And Customer Success
Athens,GA
Summary
Dynamic and results-driven professional with a proven track record in business development, market expansion, customer success and strategic account management. Skilled in identifying growth opportunities, building strong client and partner relationships, and executing operational strategies that drive revenue. Adept at leveraging CRM systems, streamlining workflows, and delivering measurable results in fast-paced, competitive environments. A proactive leader with a commitment to problem-solving, adaptability, and achieving business goals through data-driven decisions and collaborative execution.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Manager - Strategic Accounts and Customer Success
SDN Pros
Athens, GA
12.2020 - Current
- Progressed from a startup generalist, balancing operations, project management, and customer success, to being promoted as Manager of Strategic Accounts and Customer Success, overseeing large-scale, custom technical training programs for Fortune 500 clients.
- Led programs for major accounts including Meta, Bank of America, NVIDIA, Apple, Wells Fargo, and Deutsche Bank, certifying 3,000+ engineers and architects globally and driving multi-million-dollar revenue growth.
- Designed and implemented streamlined operational workflows, scaling the company from a startup to a multi-million-dollar annual revenue run rate.
- Specialized in program management for high-value, complex initiatives, ensuring on-time content delivery, adherence to strict program timelines, and exceptional client satisfaction.
- Managed a $500K+ budget for marketing and web development, collaborating cross-functionally to craft strategic campaigns, develop unique value propositions, and achieve high-impact results.
- Optimized operations and customer success processes by implementing platforms such as HubSpot, Monday.com, and Docebo, overseeing vendor selection, contract negotiation, and technical implementation.
- Forged and maintained strategic relationships with vendors, distributors, and third-party partners, improving resource utilization and program performance.
- Aligned technical and sales initiatives with client and organizational goals, partnering with senior architects, IT teams, and C-suite executives to deliver measurable business outcomes.
Operations and Logistics Manager
Solid Rock Stoneworks
05.2020 - 12.2020
- Joined the team to pursue a higher-paying opportunity and gain experience in e-commerce operations with a private Amazon seller specializing in a niche market.
- Managed and trained a team of warehouse laborers, ensuring efficient operations and on-time fulfillment of Amazon orders to maintain high seller ratings.
- Oversaw inventory management, product quality control, and streamlined packaging processes to meet Amazon Prime delivery standards.
- Facilitated the company’s growth by successfully coordinating the migration from a small warehouse to a larger facility, improving operational capacity and fulfillment speed.
- Responsible for relationships with major shipping carriers, including UPS and FedEx, to optimize logistics workflows and reduce shipping costs.
- Implemented improvements that supported order backlog management, enabling the company to meet daily quotas and maintain competitive customer satisfaction ratings.
Warehouse Manager
Tire Discounters (Formerly Ronnie Ward Tire)
05.2018 - 05.2020
- Promoted rapidly from Sales Operations staff to Warehouse Manager, demonstrating leadership and operational excellence in a high-volume commercial tire distribution facility.
- Managed and trained a team of warehouse laborers, overseeing daily operations, order fulfillment, and delivery logistics to ensure on-time B2B customer deliveries.
- Optimized inventory management for a 10,000+ tire stock, improving accuracy and redesigning warehouse layouts to streamline order fulfillment processes.
- Coordinated four daily delivery routes, balancing logistical efficiency with customer satisfaction across a regional distribution network.
- Oversaw the receipt and integration of multiple weekly container shipments, ensuring seamless inventory flow and minimizing operational downtime.
- Implemented process improvements that increased warehouse efficiency, reduced turnaround times, and enhanced team productivity.
Detailer and Sales Representative
Bulldog Carwash
02.2017 - 05.2018
- Entered the workforce at 15 years old, developing a strong work ethic in a commission-driven environment that required initiative and adaptability.
- Built a personal book of detailing business, maximizing earnings in a low base-pay role by delivering exceptional service and earning repeat customers.
- Promoted to Sales and Customer Service Representative, where I gained early experience in client-facing roles, upselling services, and managing customer satisfaction.
- Took ownership of inventory management for chemical supplies and coordinated maintenance of car wash tunnel and vacuum systems, ensuring seamless operations.
- Developed foundational skills in sales, customer service, and operational problem-solving, which continue to inform my professional approach today.
Education
High School Diploma -
Foothills High School
Bogart 08.2015 - 05.2019
Skills
- Business Development & Market Expansion
- Strategic Relationship Management
- Sales Presentation & Negotiation
- CRM System Proficiency (HubSpot)
- Operational Workflow Optimization
- Competitive Market Analysis
- Project & Program Management
- Third-Party Partnerships & Distribution
- Data-Driven Decision Making
- Customer Success & Retention
- Adaptability & Rapid Skill Acquisition
- Microsoft Office & Google Workspace Proficiency
Timeline
Manager - Strategic Accounts and Customer Success
SDN Pros
12.2020 - Current
Operations and Logistics Manager
Solid Rock Stoneworks
05.2020 - 12.2020
Warehouse Manager
Tire Discounters (Formerly Ronnie Ward Tire)
05.2018 - 05.2020
Detailer and Sales Representative
Bulldog Carwash
02.2017 - 05.2018
High School Diploma -
Foothills High School
08.2015 - 05.2019
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