I am a professional with strong background in customer interactions and service solutions. Overtime I have become highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I am a very effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Lastly, I am known for reliability and proactive approach to meeting customer and organizational goals.
Assist customers with a variety of transactions through a seamless and friendly experience.
Demonstrate expertise in all technologies used in the store environment.
Inspire trust, teamwork and positive team relationships.
Defuse customer situations and provide resolution in a timely and effective manner.
Ensure the security and privacy of customer information through education, compliance and resolution of issues.
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards Program.
Used traditional phone and digital outreach to contact and build rapport with Emporia State Alumni to raise financial support for student scholarships, special projects, and general operations.
I developed strong communication, public relations and fundraising skills.
Maintain reliability of contact information.
Maintained a friendly and calm demeanor under stressful situations.