Taylor Jenkinson
Indianapolis,IN
Summary
To leverage skills and experience in revenue cycle management, coding, and collections in a healthcare organization that values teamwork and excellence. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
9
9
years of professional experience
Work History
Bar Manager
Ash And Elm Cider Company
2023.05 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Program Director
Outpatient Integrated Strategies
2023.05 - 2024.01
- Scheduled and supervised collaboration meetings to discuss new ideas and update participants on program details and patient milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Coordinated vendors and drug sales representatives and new product integration
Billing Supervisor
Priority Ambulance
2022.04 - 2023.05
- Lead a team of 12 employees in managing the revenue cycle for ambulance service across four states with projected revenue of 20 million
- Ensure compliance with federal and state regulations and quality standards
- Train new and existing staff in billing procedures and best practices
- Reported to the Chief Revenue Officer on key performance indicators and areas for improvement.
- Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Performed account reconciliations and resolved variances.
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Proactively identified potential bottlenecks in the billing process, implementing solutions that increased overall operational efficiency.
- Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Completed bi-weekly payroll for 14 employees.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coding Specialist/Neurosurgery
IU Health
2019.01 - 2022.04
- Coded, verified, and audited claims for neurosurgery services using ICD-10, CPT, and HCPCS codes
- Coordinated with vendors to implement coding changes and obtain approvals
- Developed training tools to streamline workflows and educate physicians on coding rules and updates.
Collections Specialist
Northwest Radiology Network
2015.01 - 2019.12
- Communicated with collection agencies regarding accounts status, settlements, bankruptcies, deaths, permissions to sue, and timely-filing issues
- Traveled to outer-offices as billing liaison to assist front desks in managing accounts
- Resolved conflicts with patients and insurance companies in a professional and courteous manner.
Education
Bachelor's of Science in Health Administration (In Progress) -
University of Phoenix
05.2024
Associate of Applied Science in Health Care Support -
Ivy Tech Community College
12.2018
Skills
- Demonstrated integrity, communication, delegation, and agility as a healthcare administrator
- Led by a sense of mission and a charismatic personality to provide high-quality care to patients and a positive working environment for staff
- Influenced and motivated team members to work together for a common cause
- Made decisive and confident decisions and used creative problem-solving to overcome challenges and improve outcomes
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
Personal Information
Title: Healthcare Administrator
Timeline
Bar Manager
Ash And Elm Cider Company
2023.05 - Current
Program Director
Outpatient Integrated Strategies
2023.05 - 2024.01
Billing Supervisor
Priority Ambulance
2022.04 - 2023.05
Coding Specialist/Neurosurgery
IU Health
2019.01 - 2022.04
Collections Specialist
Northwest Radiology Network
2015.01 - 2019.12
Bachelor's of Science in Health Administration (In Progress) -
University of Phoenix
Associate of Applied Science in Health Care Support -
Ivy Tech Community College
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