Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Jewett

Fort Myers,FL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lee Health
11.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and patients satisfaction levels.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting patient '' experiences.

Food Service Team Lead

Lee Health
07.2017 - 11.2021
  • Increased patient satisfaction by providing exceptional service and timely food preparation.
  • Streamlined kitchen operations for improved efficiency and reduced food waste.
  • Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
  • Reduced wait times by implementing efficient order processing systems and staff scheduling practices.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Education

High School Diploma -

Mariner High School
Cape Coral, FL
05.2018

Skills

  • Multitasking and prioritization
  • Calm and professional under pressure
  • Customer retention strategies
  • Strong analytical and problem solving
  • Team oriented and cooperative
  • Proactive and self starter
  • Efficient and detailed oriented

Certification

Medical Assistant certification of completion accredited by Florida Gulf Coast University

  • 120 hours of completed medical assistant clinical hours

Basic Life Support Certification accredited by the American Heart Association

  • Renews 8/31/2024

Timeline

Customer Service Representative

Lee Health
11.2021 - Current

Food Service Team Lead

Lee Health
07.2017 - 11.2021

High School Diploma -

Mariner High School

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Taylor Jewett