TAYLOR JOBE
Calumet Park,IL
Summary
Dedicated and compassionate healthcare professional with extensive experience in medical assisting, patient account management, and call center operations. Skilled in performing clinical procedures, resolving billing inquiries, and delivering exceptional patient service in high-volume medical environments. Known for clear communication, accuracy in documentation, and a strong commitment to patient satisfaction. Proven ability to collaborate with multidisciplinary teams, follow medical protocols, and adapt to dynamic healthcare settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Contact Center Specialist
Advocate Medical Group
01.2019 - Current
- Performed physician-ordered procedures including EKGs, point-of-care labs, specimen collection, injections, and vaccinations
- Communicated with pharmacies to process medication refills per approved protocols
- Distributed patient education materials and discharge instructions as directed by providers
- Managed supply inventory, including vaccine ordering and cold storage monitoring (VFC and commercial)
- Handled 70–100 daily calls, resolving issues proactively and contributing to high patient satisfaction and team success
Customer Service Representative/Remote
Annuity Health
09.2023 - 06.2025
- Provided exceptional service to patients on behalf of healthcare clients, ensuring clear communication and a positive experience
- Contacted patients to collect payments on medical bills, negotiating reasonable payment arrangements when needed
- Reviewed patient accounts and accurately documented all interactions, feedback, and resolutions
- Processed payments via check, credit card, and electronic transfer while adhering to compliance and policy standards
- Collaborated with team leads and management to resolve billing disputes and consistently met or exceeded performance goals
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant
Planned Parenthood
01.2016 - 01.2019
- Verified insurance coverage, processed health plan authorizations, and collected patient fees during daily intake
- Performed basic laboratory procedures including pregnancy tests, urine dipsticks, venipuncture, and injections
- Recorded vital signs such as blood pressure, height, and weight to support patient assessments
- Scheduled appointments, answered calls, and directed inquiries to ensure smooth front-desk operations
- Assisted clinicians with exams, sterilized instruments using autoclaves, and dispensed medications per protocol
Education
Associate of Science -
Olive-Harvey Community College
Chicago, IL06-2023
High School Diploma -
Harolds L. Richards High School
Oak Lawn, IL05-2010
Skills
- EMR Trained
- CPR Certified
- HIPAA and OSHA Trained
- Microsoft Office
- HIPAA Compliance
- Registering Patients
- Medical Terminology
- Venipuncture and Capillary Puncture
- Medical Billing and Coding
- Medical Transcription
- Customer Service
- NextGen and Epic Software
- Call Center Operations
- Appointment Scheduling
- Policy and Procedure Adherence
- IV Administrating
- Sales and Marketing
Certification
- Certified Medical Assistance, [Coyne College] - [Sept 2015] -GPA 4.0
- Certified [NHA], [Advocate Medical Group] - [Jun 2019]
Timeline
Customer Service Representative/Remote
Annuity Health
09.2023 - 06.2025
Certified Medical Assistant/Contact Center Specialist
Advocate Medical Group
01.2019 - Current
Medical Assistant
Planned Parenthood
01.2016 - 01.2019
Associate of Science -
Olive-Harvey Community College
High School Diploma -
Harolds L. Richards High School
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