Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Johnson

Customer Service
Atlanta,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Bank Of America
College Park, GA
10.2018 - 08.2022
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Maintained and managed customer files and databases.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Strayer University
Washington, DC
08.2015 - 05.2019

Skills

Creative problem solving

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Timeline

Customer Service Representative

Bank Of America
10.2018 - 08.2022

High School Diploma -

Strayer University
08.2015 - 05.2019
Taylor JohnsonCustomer Service